mobile application ecosystem support engineer

RecruitFirst Pte Ltd; Malaysia; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology services provider in Malaysia seeks a Mobile App Monitoring Specialist. The role involves overseeing monitoring tools to ensure app performance, troubleshooting issues, and optimizing collaboration across cross-functional teams. Candidates should have over 3 years of experience in mobile app environments and strong analytical skills. A competitive salary is offered in a fast-paced environment, with a focus on security and compliance.

Qualifications

• 3+ years of experience in app monitoring and support.
• Hands-on experience with monitoring tools.
• Strong analytical and troubleshooting skills.

Responsibilities

• Oversee use of monitoring tools to track app performance.
• Continuously monitor data to troubleshoot application issues.
• Lead technical investigations of incidents impacting app performance.
• Work with developers to optimize code and improve app speed.
• Collaborate with teams to ensure cloud-based environment is optimized.

Skills

Mobile app monitoring

Analytical skills

Communication skills

Problem-solving

Tools

New Relic

AppDynamics

Datadog

AWS

Job description

What requirements you'll need to be eligible

• 3+ years of experience in app monitoring, support, and maintenance, with a strong background in mobile app environments.
• Hands‑on experience with monitoring tools (e.g., New Relic, AppDynamics, Datadog) to track app health and performance.
• Familiarity with cloud environments (AWS) and understanding of mobile app performance metrics.
• Strong analytical and troubleshooting skills, with the ability to resolve complex technical issues.
• Ability to work under pressure and manage multiple incidents simultaneously in a
  fast‑paced environment
• Excellent communication skills, capable of interacting with both technical and non‑technical teams

What you'll be doing on the job

• Oversee the use of monitoring tools (e.g., New Relic, AppDynamics, Datadog) to track
  app performance, availability, and health metrics.
• Continuously monitor real‑time data to identify and troubleshoot application issues,
  including crashes, slow load times, un‑responsiveness, and security vulnerabilities.
• Incident & Problem Management:
  • Lead the technical investigation and resolution of incidents impacting app
    performance and user experience, ensuring the resolution of critical issues within the
    specified SLAs.
  • Apply technical knowledge to identify root causes and work with development teams
    to implement long‑term fixes.
  • Ensure all incidents are documented with accurate details, including cause, impact,
    and resolution steps, to maintain an accessible knowledge base.
• App Performance Optimization:
  • Work with mobile app developers to optimize code, database queries, and backend
    services to improve the app’s speed and responsiveness.
  • Regularly analyze app metrics and logs to identify potential performance issues
    before they impact users.
  • Implement and recommend performance tuning processes such as caching,
    resource management, and load balancing.
• System Maintenance and Upgrades:
  • Ensure that all monitoring systems, tools, and processes are up‑to‑date and aligned
    with industry best practices.
  • Oversee regular maintenance tasks, including patch management, system upgrades,
    and app version releases.
  • Coordinate the application of security patches and software updates to mitigate
    vulnerabilities and ensure the app remains compliant with security standards.
• Cross‑Functional Technical Collaboration:
  • Collaborate with cloud infrastructure teams to ensure the app’s cloud‑based
    environment is scalable, secure, and optimized.
  • Coordinate with backend development teams to resolve issues related to APIs,
    databases, and integrations that may affect app performance.
  • Engage with the QA team to conduct periodic load testing and vulnerability
    assessments to prevent issues from arising in production environments.
• Oversee the app’s cloud environment (AWS), ensuring uptime, performance, and security measures are consistently met.
• Ensure that cloud resources (compute, storage, database, networking) are allocated
  effectively to support user traffic spikes and app scalability.
• Monitor and manage cost efficiencies in the cloud environment, ensuring resource usage is optimized to avoid unnecessary costs.
• Error Logging, Analytics, and Reporting:
  • Lead the implementation of robust error logging and tracking systems to identify issues in real‑time.
  • Ensure that all errors and performance issues are documented and analyzed for future preventative measures.
  • Prepare and deliver detailed reports on app health, system incidents, and resolutions, presenting this information to stakeholders and senior management.
• Security and Compliance Support:
  • Ensure the app’s security protocols and compliance requirements are consistently met.
  • Work closely with security teams to monitor potential vulnerabilities and mitigate risks related to app usage, including customer data protection and secure API interactions.
  • Review and ensure all technical security measures are in place to protect against unauthorized access, data breaches, and other security incidents.
• End‑User Support Integration:
  • Collaborate with the customer service team to provide timely technical support for end users facing issues with app functionality, logins, payments, or other technical aspects.
  • Develop troubleshooting guides, FAQs, and documentation to empower customer support teams to resolve common user issues without escalation.
• Continuous Improvement and Automation:
  • Lead efforts to automate routine maintenance tasks, incident response processes, and system checks to improve operational efficiency and minimize manual intervention.
  • Identify opportunities for system improvements and implement best practices to ensure continuous app performance optimization.

Contract

MYR 2,200 - MYR 2,800 /Month

Full‑Time

MYR 10,000 - MYR 17,000 /Month