Mid-Level Product Owner – SME Productization

Kegmil; Kampung Plentong Baru; Hybrid; MYR 221,000 - 285,000; Full time

Job summary

A technology company in the field service sector is seeking a Product Owner to develop standardized product packages for SME clients in verticals like Elevator & Escalator, HVAC, and Fire Equipment. The role requires 3-5 years of experience in product ownership and excellent communication skills. Responsibilities include designing workflows, collaborating with teams, and analyzing metrics for client satisfaction. The position offers hybrid work with a focus on strategic product design for operational excellence.

Qualifications

• 3–5 years of experience in product ownership or client‑facing roles.
• Experience with SaaS platforms in FSM, ERP, or B2B operations.
• Strong analytical and documentation abilities.

Responsibilities

• Work closely with clients to understand their operational flows.
• Design standardized product packages including workflows and templates.
• Collaborate with teams to define scalable implementations.
• Build and maintain documentation for training and rollout.
• Test and validate assumptions across clients in the same sector.
• Analyze metrics for package adoption and client satisfaction.

Skills

Product ownership

Business analysis

Client communication

SaaS platforms

Analytical skills

Documentation

Strategic thinking

Job description

About Us

Kegmil is revolutionizing the way mission‑critical assets are repaired and maintained – by transforming complex systems of people and processes into streamlined, intelligent operations. Our mission is to empower millions of deskless field service professionals across Asia’s asset‑centric industries with superior technology to elevate service excellence, operational insight, and profitable growth. Our cloud‑based, mobile‑first, and AI‑powered platform automates and optimizes every aspect of field service from job scheduling and dispatch to execution and reporting. Kegmil is trusted by leading organizations across mission‑critical sectors – including elevator, fire protection, data center, medical equipment, and aerospace – to build the next‑generation digital backbone that unifies FSM, modular ERP, and AI agents into one seamless platform for simpler, smarter field service. We are a curious and collaborative team that finds purpose in solving real problems for our customers. We learn and grow together in a high‑trust, inclusive culture – where ideas are heard, ownership is encouraged, and customer success is everyone’s priority.

Location

Singapore - relocate or travelling to Singapore to work (hybrid work)

Role

We are seeking a strategically minded Product Owner to lead the development of standardized product packages for SME clients in key verticals – including Elevator & Escalator, HVAC, Fire and Medical Equipment. Based in Singapore, you will stay close to client needs while driving modular, scalable product design that meets industry best practices.

Responsibilities

• Work closely with SME clients (Elevator & Escalator, HVAC, Fire, and Medical Equipment) to understand their core operational flows and pain points.
• Design the first version of standardized packages, including workflows, job templates, checklists, and configuration blueprints.
• Ensure features are designed with scalability and reuse in mind, avoiding one‑off customization traps.
• Collaborate with product designers, development teams, and QA to define scalable, repeatable implementations.
• Build and maintain clear documentation and playbooks to support rollout, training, and onboarding.
• Test and validate assumptions - clustering sector‑specific pain points and assessing feature fit and value - across clients within the same sector to ensure solution fit.
• Track and analyze metrics for package adoption, performance, and client satisfaction.

Required Skills

• 3–5 years of experience in product ownership, business analysis, or client‑facing implementation roles.
• Experience working with SaaS platforms, especially in FSM, ERP, or B2B operations.
• Excellent client communication and pattern recognition skills.
• Strong analytical and documentation abilities.
• Strategic thinker with execution discipline.
• Understanding of SME business culture in Singapore is a strong plus.