Merchant Zone Manager -54431-1

ManpowerGroup; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology-driven organization in Malaysia is seeking a motivated Area Manager to strengthen relationships with unmanaged merchant partners. The role requires building trust, resolving challenges, and driving operational excellence through effective communication and problem-solving skills. The ideal candidate will have 3-5 years of experience in sales or account management, proficiency in English and Bahasa Malaysia, and a strong ability to analyze data for performance optimization. This position offers a unique chance to make a tangible impact in a dynamic environment.

Qualifications

• 3–5 years of experience in sales or account management.
• Strong verbal and written communication skills in English and Bahasa Malaysia.
• Knowledge of local market and business landscape is a plus.

Responsibilities

• Drive face-to-face interactions with merchant partners.
• Act as a trusted advisor for operational issues and educate merchants.
• Track KPIs and analyze data for improvement opportunities.
• Gather insights on merchant landscapes for growth opportunities.
• Collaborate with internal teams to enhance merchant experiences.
• Refine processes and share best practices for efficiency.

Skills

Sales experience

Account management

Strong communication skills

Proficiency in English

Proficiency in Bahasa Malaysia

Interpersonal skills

Problem-solving abilities

Job description

About the Client Our client is a leading technology-driven organization dedicated to empowering businesses through innovative solutions. This role is part of an initiative focused on strengthening relationships with merchant partners and driving operational excellence at the ground level.

About the Role We are seeking a highly motivated and empathetic Area Manager to serve as the primary point of contact for unmanaged merchant partners. Acting as the “Friend on the Ground,” you will build strong relationships, resolve challenges, and help merchants grow their businesses using our client’s tools and resources. This position is ideal for a proactive problem-solver who thrives on making a tangible impact in a dynamic environment.

Key Responsibilities

• Lead Merchant Engagement Initiatives: Drive direct, face-to-face interactions with merchant partners, ensuring quality engagement and adherence to the Area Manager playbook.
• Build and Nurture Relationships: Act as a trusted advisor, addressing operational issues promptly and educating merchants on available tools and features to enhance their business performance.
• Monitor and Optimize Performance: Track KPIs such as engagement rates, satisfaction scores, and tool adoption. Analyze data to identify trends and improvement opportunities.
• Gather Market Insights: Become the local expert on merchant landscapes and competitive environments to identify growth opportunities.
• Collaborate Across Teams: Work closely with internal teams (Sales, Operations, Marketing, Product) to ensure seamless merchant experiences and advocate for partner needs.
• Drive Operational Excellence: Continuously refine processes, share best practices, and contribute to efficiency improvements.

Requirements

• 3–5 years of experience in sales or account management.
• Strong verbal and written communication skills.
• Proficiency in English and Bahasa Malaysia; Mandarin or Tamil is an added advantage.
• Knowledge of the local market and business landscape is a plus.
• Exceptional interpersonal skills with the ability to build genuine connections.
• Strong problem-solving abilities and a proactive, self-driven mindset.
• Comfortable working with data and making informed decisions.
• Resilient and empathetic, with a commitment to delivering outstanding merchant support.