Merchant Service Executive (Kuantan)

Aeon Credit Service; Kuantan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company in Pahang, Kuantan is looking for a Junior Executive to foster relationships with merchants and handle customer complaints. Ideal candidates should hold an Advanced Diploma or Bachelor's Degree in Business or Marketing. Mandarin proficiency is a plus. Responsibilities include conducting training and gathering market information. The position requires travel and ownership of transport. Join us to enhance merchant loyalty and operational success.

Qualifications

• Possess at least an Advanced Diploma, Bachelor's Degree, or equivalent in Business Studies or Marketing.
• Ability to converse in Mandarin is an advantage.
• Own transport and willing to travel.

Responsibilities

• Create and build relationships with merchants for loyalty.
• Handle merchant complaints and feedback.
• Gather market information on competitors and customers.
• Conduct training sessions for merchants.

Skills

Relationship management

Customer service

Market research

Training

Education

Advanced Diploma/Bachelor's Degree in Business or Marketing

Job description

Responsibilities

• To create and build up good relationship between organization and merchant to create loyalty business partner.
• To handle merchant / customer complain and feedback to management for operation improvement.
• To gather market information such as competitor activities and customer behavior.
• To conduct training to merchant.
• To handle & follow up merchant’s complaints & feedback.
• To ensure sufficient form and POP at merchant as well as ensuring maximum market exposure.
• Negotiate with merchant in order to get best solution which benefit both company and merchant.

Requirements

• Candidate must possess at least a Advanced Diploma, Bachelor's Degree, Professional Degree, Business Studies/Administration/Management, Marketing or equivalent.
• Ability to converse in Mandarin will be an added advantage.
• Possess own transport and willing to travel.
• Preferably Junior Executives specializing in Banking/Financial Services or equivalent.

Remarks

Our Easy Payment products including Vehicle Financing (Motorcycle Financing & Auto Financing).

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