Merchant Outreach Associate (Malaysia)

FoodLine; Remote; MYR 200,000 - 250,000; Full time

Job summary

A leading online food service platform in Malaysia seeks a Merchant Outreach Associate to drive engagement with new leads in the Singapore market. This work-from-home position requires excellent communication and interpersonal skills, with responsibilities including finding leads, supporting the sales process, and collaborating with internal teams. Ideal candidates should possess a Diploma or Bachelor's Degree in Business Management and 1-3 years of relevant experience. Perform well and grow with a competitive compensation structure that includes bonuses.

Benefits

Competitive compensation

Performance-based bonuses

Employees' Provident Fund (EPF) provided

Work from Home

Qualifications

• 1-3 years of relevant sales experience.
• Comfortable with outbound calls and personalized emails.
• Need to work from home with own laptop/PC and good internet access.

Responsibilities

• Find and reach out to new leads in the Singapore market.
• Support the sales process from first contact until onboarding.
• Collaborate closely with internal teams to update on lead status.

Skills

Good communication skills

Interpersonal skills

Goal-oriented

Ability to work independently

Education

Diploma or Bachelor's Degree in Business Management

Job description

We are looking for Merchant Outreach Associate (1 permanent position) to join our team based in Malaysia. This is a Work-From-Home position.

• Competitive compensation with performance-based increments ranging from 6% - 10% for good performance
• Bonuses that grow with the company
• Work from Home
• Weekdays Mondays to Fridays, 9.15am to 6.15pm
• Employees' Provident Fund (EPF) provided on top of salary

Roles and Responsibilities

• Find and reach out to new leads in the Singapore market (e.g., F&B merchants, event spaces, corporate clients) through research and targeted prospecting activities.
• Do basic outbound prospecting such as calling, messaging, and emailing to introduce FoodLine and engage with potential clients.
• Act as the first contact point for new potential merchants, giving introductions and clearly explaining FoodLine’s products and services.
• Arrange appointments, product demos, and follow-up meetings to help move leads to the next steps.
• Support the sales process from first contact until the merchant signs up, and ensuring smooth handover or onboarding of converted merchants.
• Respond to enquiries from potential leads and existing partners, providing timely support and information to facilitate decision-making.
• Do simple research on potential clients to understand their business and prepare for strategic sales discussions.
• Sell FoodLine’s advertisement packages and other marketing solutions to help drive more sales and increase revenue for the company.
• Collaborate closely with internal teams to update on lead status, merchant feedback, and sales progress.
• Work towards individual and team targets for lead conversion, merchant sign-ups, and overall revenue growth.

Requirements

• Education level: Diploma or Bachelor's Degree in Business Management or a related field.
• 1-3 years of relevant experience as a Sales Development Representative or similar sales role.
• Good communication and interpersonal skills, with the ability to engage potential clients effectively.
• Goal‑oriented, driven to meet and exceed KPI set.
• Ability to work independently and as part of a team.
• Comfortable with making outbound calls and sending personalized emails to potential clients.
• Need to work from home and possess your own laptop/PC with good internet access.
• Working days and public holidays to follow Singapore calendar. Off in lieu will be given if you are working on Malaysia public holidays.

Be part of the growth story, send in your resume. If selected, we will contact you within 3 working days. We regret that only shortlisted candidates will be notified. Thank you.