Merchant Operations Executive

Qashier; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology startup in Kuala Lumpur is seeking a Merchant Operations Executive to support merchant partners through on-site training and hardware deployment. You will troubleshoot technical issues and coordinate logistics to ensure a smooth operational flow for merchants. The ideal candidate has 1–3 years' experience in operations and strong communication skills. This hands-on role includes working closely with merchants, making a direct impact on their business growth. Competitive salary and allowances offered.

Benefits

Competitive salary

Transport reimbursement

Career progression opportunities

Qualifications

• 1–3 years of experience in operations or customer-facing roles.
• Strong communication skills, especially face-to-face.
• Comfortable with light physical work and handling hardware.

Responsibilities

• Conduct on-site visits for merchant onboarding and support.
• Troubleshoot technical issues and perform hardware setup.
• Coordinate logistics and manage inventory for hardware.

Skills

Interpersonal skills

Technical aptitude

Organizational skills

Multitasking

Proficient in English

Mandarin speaking

Job description

About the job Merchant Operations Executive

We are looking for a hands‑on, service‑oriented Merchant Operations Executive to support our growing network of merchant partners. This role involves on‑site training , hardware deployment , technical troubleshooting , and logistics coordination .

You'll play a critical role in ensuring that merchants are fully set up, trained, and operational, providing a seamless experience from onboarding through ongoing support.

What you'll do...

• Conduct on‑site visits to merchant locations for onboarding, training, and support.
• Provide in‑person training on systems, devices, and tools to ensure merchants are confident using our platform.
• Troubleshoot technical or operational issues on‑site, including device setup, network/configuration problems, or user errors.

Hardware Deployment & Setup

• Deliver and install the necessary hardware (e.g., terminals, tablets, printers) at the merchant's premises.
• Perform functional testing and ensure systems are working as expected.
• Maintain device inventory and track deployment status.

Office‑Based Logistics

• Coordinate logistics and inventory management for merchant hardware, including shipping, receiving, and asset tracking.
• Support procurement and restocking of hardware and equipment.
• Liaise with warehouse, courier services, or third‑party vendors when needed.

General Operations & Support

• Act as the first line of support for merchant operational issues.
• Collaborate with internal teams (sales, tech, support) for smooth merchant operations.
• Document SOPs and assist in process improvements.

What we are looking for...

• 1–3 years of experience in operations, technical support, or a customer‑facing role.
• Strong interpersonal and communication skills — confident in dealing with merchants face‑to‑face.
• Good technical aptitude with experience handling hardware setup and troubleshooting.
• Highly organized and proactive, with the ability to multitask and prioritize.
• Comfortable with light physical work (e.g., carrying equipment, installation tasks).
• Proficient in English; Mandarin‑speaking is a strong plus to support Mandarin‑speaking merchants.
• Possession of own transport (e.g.,car or motorbike) is preferred for hardware delivery and on‑site visits.

What we offer

• Competitive salary and allowances (including transport reimbursement).
• Hands‑on, meaningful work with direct merchant impact.
• A supportive and energetic team environment.
• Career progression opportunities in operations and field support.

About Qashier

Qashier (qashier.com) is a venture‑backed startup that is transforming the way retail and F&B operations manage payments, loyalty programs, and business data. Our Qashier SuperTerminal is an all‑in‑one, cloud‑based POS device that allows merchants to streamline their operations while offering integrated payment solutions. With Qashier, merchants get the tools they need to grow their business efficiently.

Ready to Drive Business Growth and Transform POS Solutions?

Click Apply or reach out to [e-mail] to start your journey with Qashier today!