Merchant Growth Lead

Grab; Johor Bahru; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading superapp provider in Johor Bahru is seeking a Growth Expert to lead business development initiatives. The ideal candidate will have at least 5 years of sales leadership experience and be fluent in both English and Bahasa Malaysia. This role requires a visionary and team player who can manage budgets and develop innovative growth strategies. Joining us means being part of a supportive team focused on sustainable business success.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

FlexWork arrangements

Parental and Birthday leave

Grabber Assistance Programme

Qualifications

• Must be locally based in Johor Bahru.
• At least 5 years of experience, previous sales team leader experience required.
• Ability to stay up to date with industry trends.

Responsibilities

• Develop and implement growth strategies for merchant segments.
• Explore and establish new channels for merchant acquisition.
• Oversee the merchant acquisition pipeline.
• Lead the sales team and design incentive structures.
• Manage the budget for the region.

Skills

Fluent in written and spoken English

Fluent in spoken Bahasa Malaysia

Team leadership

Visionary mindset

Strong communication skills

Education

Bachelor's Degree (any)

Job description

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

• The Southern team is dedicated to fostering sustainable business growth and creating meaningful impact. As part of the Southern Region Commercial team, you will collaborate with other departments and work together to achieve shared goals. We are looking for a growth expert who can lead a team and work cross‑departmentally to drive successful outcomes.

Get to Know the Role

• Take full ownership of identifying, refining, and implementing business growth programmes, working with growth teams to improve performance, refine operations, and lead regional expansion, while using market insights and data‑driven strategies to achieve sustainable and impactful growth.
• You will report into the Head of Southern Regionand be based in Johor Bahru, working onsite.

The day‑to‑day activities:

• Growth Strategy: You will develop and implement tailored strategies for managing the lifecycle and growth of different merchant segments in the Southern region.
• Channel development: You will explore and establish new channels to acquire and manage new merchants within the Southern region.
• Pipeline Management: You will oversee the merchant acquisition pipeline and ensure development aligns with the regional strategic goals.
• Leading: You will lead the sales team, focusing on designing incentive structures and overseeing payout processes.
• Be Ahead of the curve: You will stay informed about the industry situation along with competitor activity as part of feedback and learning.
• Budget Management: You will oversee the budget for the region, ensuring allocation and spending achieve required effectiveness and achieving regional targets.
• Skill Development: You will organise regular training and workshops for the sales team to enhance their know of products, services, and market trends.
• Have fun, and get creative!

Qualifications

What Essential Skills You Will Need

• Must be locally based in Johor Bahru
• Bachelor's Degree (any)
• Fluent in written and spoken English and Bahasa Malaysia
• Years of experience: at least 5 years and above (Previous sales team leader experience is a necessary)
• Visionary, stay up to date with industry trends, and can respond to market changes quickly
• A team player – you love talking to people and getting them excited

Additional Information

Life at Grab

We care about your well‑being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.