Merchant Engagement Senior Executive

Adecco; Selangor; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading superapp in Southeast Asia is seeking an experienced Area Manager to drive engagement with unmanaged merchant partners. In this pivotal role, you will build relationships, resolve issues, and empower merchants to leverage the platform's tools. The ideal candidate will have 3–5 years of experience in sales or account management and be proficient in English, Bahasa Malaysia, and Mandarin. Join us in shaping economic empowerment in the region.

Qualifications

• 3–5 years of experience in a sales or account management role.
• Strong verbal and written communication skills.
• Proficiency in English, Bahasa Malaysia, and Mandarin (mandatory).

Responsibilities

• Lead the Area Manager Initiative through direct engagement with merchant partners.
• Ensure quality interactions to maximize impact.
• Build trust through understanding merchant needs.
• Track KPIs and optimize performance based on data.
• Foster collaboration across internal teams to support merchants.

Skills

Exceptional Interpersonal Skills

Problem Solving

Proactive & Self-Driven

Data-Oriented Mindset

Empathy

Resilience

Job description

A leading superapp in Southeast Asia, providing a wide range of services including mobility, food delivery, and digital payments. The organisation is driven by its mission to create economic empowerment for everyone in the region. Its success is built on strong relationships with partners, and it is looking for passionate individuals to join this mission.

Opportunity: Be the “Friend on the Ground”

We're looking for a highly motivated and empathetic Area Manager to be the face of the company for unmanaged merchant partners. This is a pivotal role that goes beyond traditional account management; you will be the “Friend on the Ground,” building genuine relationships, solving problems, and empowering merchants to grow their businesses.

You will be the bridge between strategic goals and on-the-ground reality, driving the success of the Area Manager initiative in your designated area (i.e. Shah Alam or Wangsa Maju).

If you are a natural connector, a proactive problem-solver, and thrive on making a tangible impact, this role is for you.

Responsibilities

• Lead the “Area Manager” Initiative: Direct Engagement – Be the primary driver of direct, face-to-face engagement with unmanaged merchant partners in your area.
• Execution & Oversight – Take ownership of the “Area Manager” playbook, set visit schedules, define key discussion points, and ensure the quality of every interaction to maximize impact.
• Resource Management – Effectively deploy any assigned resources to maximize reach and support for unmanaged merchants.
• Build Trust – Foster strong, lasting relationships by understanding merchants’ needs and acting as their reliable point of contact.
• Proactive Resolution – Identify and rapidly resolve operational issues, technical glitches, or other concerns, escalating complex issues when necessary.
• Empower Merchants – Educate partners on how to use the platform’s tools (e.g., Merchant App, marketing features, dashboards) to help them thrive and grow their business.
• Champion Feedback – Systematically gather feedback from merchants and channel it back to internal teams (product, operations, support) to drive continuous improvement.
• Monitor Performance & Gather Market Intelligence – Track KPIs, analyze & optimize, and be a local expert on your area's merchant landscape.
• Collaborate & Advocate Internally – Work hand-in-hand with Sales, Operations, Marketing, and Product, and be the voice of merchants internally.
• Drive Operational Excellence – Continuously look for ways to refine processes to boost efficiency and effectiveness, and share best practices.

Key Qualities

• Exceptional Interpersonal Skills – Build genuine connections and rapport with anyone.
• Problem‑Solving Prowess – Think on your feet and quickly address challenges.
• Proactive & Self‑Driven – Manage your area independently and drive initiatives from start to finish.
• Data‑Oriented Mindset – Comfortable tracking performance, analyzing data, and making informed decisions.
• Empathy – Dedicated to understanding and serving merchant partners.
• Resilience – Handle challenges with a positive and persistent attitude.

Qualifications

• 3–5 years of experience in a sales or account management role.
• Strong verbal and written communication skills.
• Proficiency in English, Bahasa Malaysia, and Mandarin (mandatory).
• Candidate must be proficient in Mandarin to effectively communicate with Mandarin‑speaking clients.