Meeting Services Support Specialist

MSD; Selangor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A global healthcare company is looking for a Meeting Services Support Specialist in Selangor, Malaysia. The role involves operational execution for meetings, preparing contracts, and collaborating with stakeholders on financial processes. Candidates should hold a Bachelor's degree and have at least 3 years of experience in basic accounting. Strong attention to detail and good communication skills are essential. This is a hybrid position that emphasizes accuracy and teamwork.

Qualifications

• Minimum of 3 years of work experience in basic accounting or P2P/O2C/R2R.
• Ability to speak, read and write in English and Thai.
• Experience with Lean Six Sigma, Macro, Automation UI Path.

Responsibilities

• Support end-to-end operational execution for global meeting and congress services.
• Prepare contracts/agreements for Healthcare Professionals, Organizations & Speakers.
• Collaborate with stakeholders in support of global meeting financial processes.

Skills

Basic accounting

Attention to detail

Problem-solving skills

Communication skills

Organizational skills

Education

Bachelor's Degree in Business Administration, Science, Economy, Accounting, Finance

Tools

SAP

Power BI

Six Sigma

Job description

Our company's Business Service Centers (BSCs) are located across three regions (Americas, Europe, and Asia) and are responsible for the timely and efficient delivery of standardized, global financial processes. The BSCs execute and deliver a broad range of financial services and processes across our company's business divisions and markets.

Job Title

Meeting Services Support Specialist

Job Description and Responsibilities

Primary responsibilities for this role include, but are not limited to, the following:

• Support end-to-end operational execution for global meeting and congress services within agreed SLA.
• Perform completeness information review and raise vendor creation/maintenance, event creation/closure, PO creation in system/tools accurately.
• Prepare contracts/agreements for Healthcare Professionals, Healthcare Organizations & Speakers prior to the event based on agreed templates.
• Support global meeting and congress financial processes from reconciliation review to payments according to compliance and policies.
• Ensure that all payments, reconciliation files and journals are processed in a timely manner and in accordance with the company’s financial processes, when required.
• Support year-end activities related to congresses by ensuring that accruals (and accrual reversals) are processed according to the company’s financial timelines, when required.
• Collaborate with stakeholders: Business Unit, Travel, Meetings, Card & Fleet (TMC&F) Regional leads and Process Excellence, Finance partners and other stakeholders in support of the global meeting and congress financial process.
• Collaborate with the Meeting Planning Agency (MPA) to facilitate payments for congresses and meetings.
• Maintain and continuously update process documentation (Standard Operating Procedures); understand global congress and meeting-related SOPs and policies.
• Champion new procedures and re-engineer processes to support and drive continuous improvement; stabilize new incoming scope of work during Hypercare period.
• Handle inquiries as needed and resolve operational issues in a timely and satisfactory manner.
• Demonstrate professionalism, meticulousness, and attention to detail in dealings with colleagues, internal clients and suppliers.
• Any other duties within the scope, spirit or purpose of the role as reasonably requested.

Qualifications

Education

• Bachelor’s Degree in Business Administration, Science, Economy, Accounting, Finance, or related disciplines.

Skills Required

• Minimum of 3 years of work experience in basic accounting or P2P/O2C/R2R.
• Language requirements: able to speak, read and write in English and Thai. Other languages (e.g., Mandarin, Japanese) are an advantage.
• Added advantage with skills: Lean Six Sigma, Macro, Power BI, Automation UI Path.
• Strong attention to detail and a process-improvement mindset.
• Good understanding of Finance processes, internal controls, compliance, and related financial business processes.
• Ability to work independently and collaboratively within a geographically dispersed, fast-paced, high-volume environment with emphasis on accuracy and timeliness.
• Strong communication, interpersonal, and organizational skills.
• Positive, proactive attitude with problem-solving and analytical skills.

Preferred

• Experience with SAP (Concur, Shopping/Purchase Order, and Payment Portal Requests), Ariba, ServiceNow, CVENT, Veeva, Salesforce.
• Ability to adapt to change or uncertainty.
• Results-oriented, sense of urgency, ability to prioritize and communicate effectively with stakeholders.
• Broad knowledge of meeting types, congresses/conventions, travel, and payments; familiarity with internal procedures and policies.
• Experience in a global environment setup.

Other

• Current Employees apply HERE
• Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully: Merck & Co., Inc. does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms without a valid written agreement will be deemed the sole property of the company. No fee will be paid where there is no pre-existing agreement. Where agency agreements exist, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular

Relocation: Not Specified

VISA Sponsorship: Not Specified

Travel Requirements: Not Specified

Flexible Work Arrangements: Hybrid

Shift: Not Specified

Valid Driving License: Not Specified

Hazardous Materials: Not Specified

Required Skills: Account Collections, Adaptability, Analytical Problem Solving, Balance Sheet Reconciliations, Financial Accounting Controls, Interpersonal Relationships, Project Management, SAP Consulting

Job Posting End Date: 09/06/2025

Note: A job posting is effective until the day before the listed end date. Please ensure you apply before the end date.

Requisition ID: R352256

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Is this job expired? This posting indicates an end date of 09/06/2025, so the role appears closed as of today.