Master Trainer

Inov8 Solutions Sdn. Bhd.; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading solutions provider in Kuala Lumpur is seeking a Master Trainer to create and amplify training programs across the retail landscape. This role involves developing rich training content and social media materials, enhancing channel readiness, and ensuring effective product advocacy through structured training and stakeholder collaboration. The ideal candidate will have experience in training development and performance improvement, driving channel engagement and boosting sales confidence among retail partners. Benefits include annual leave and medical insurance.

Benefits

Annual Leave

Medical Insurance

EPF/SOCSO/PCB

Qualifications

• Experience in developing and delivering training programs.
• Strong communication skills to engage and inform stakeholders.
• Ability to analyse feedback and create actionable insights.

Responsibilities

• Create and deliver retail training across the region.
• Monitor performance of training initiatives.
• Amplify product stories in retail and digital channels.

Skills

Training Development

Channel Engagement

Product Advocacy

Collaboration

Job description

Inov8 Solutions Sdn. Bhd. – Kuala Lumpur, Kuala Lumpur

The Master Trainer is responsible for creating, delivering, and amplifying compelling product stories across the retail landscape. This role focuses on designing rich training content, developing social media‑ready materials, enhancing channel readiness, and driving retail partners’ capability through structured training programs and readiness events. The Master Trainer will work closely with internal marketing teams, retail partners, and regional stakeholders to enable stronger product advocacy and improved customer experience.

Key Responsibilities

• Training Development & Delivery
  • Create and deliver Retail Pro Training, OEM/Distributor Training, and various product learning sessions across the region.
  • Create high‑quality training content, including rich media and social‑media‑ready materials that resonate with retail audiences.
  • Conduct readiness sessions to strengthen product knowledge and boost sales confidence among frontline staff.
• Channel Engagement & Performance Improvement
  • Drive channel subscriber growth through engaging and effective training initiatives.
  • Monitor and enhance performance of short‑form videos, focusing on average views, engagement rate, and overall content effectiveness.
  • Support readiness events and compile post‑event insights to inform future strategies.
• Product Advocacy & Insights
  • Amplify product stories across both retail and digital channels.
  • Collect and analyse product feedback and operational insights to support PR&I strategy, content development, and partner engagement.
  • Ensure all training content aligns with regional marketing direction and product priorities.
• Accreditation & Certification Management
  • Oversee EZ accreditation processes and certification completions across markets.
  • Track and report readiness metrics, accreditation performance, and store‑level compliance.
• Collaboration & Stakeholder Management
  • Partner closely with PR&I Leads, Channel Marketing Managers, Retail Partners, and local market teams on training and readiness plans.
  • Provide actionable insights and recommendations to strengthen market activation and channel capability.
• Performance Indicators (KPIs)
  • Number of Retail Pro Training sessions delivered.
  • Number of Distributor/OEM Training sessions conducted.
  • Session attendance rate and overall engagement performance.
  • Channel Subscriber Growth.
  • Short Form Video Performance – Average Views & Engagement Rate.
  • Percentage of fully accredited RP store.
  • Total Number of Accreditation Completions.
  • Readiness event execution and quality of product insights gathered.

Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Medical Insurance