Marketing Specialist - Penang

Zurich; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading insurance provider is seeking a professional to drive growth and profitability in their products while managing customer relationships and leading various projects. The ideal candidate will be responsible for training clients, analyzing needs for process improvements, and ensuring high-quality service. This role offers a full-time schedule and opportunities for remote work in Kuala Lumpur, Malaysia.

Qualifications

• Experience in managing customer relationships and addressing issues effectively.
• Ability to analyze and recommend improvements based on customer needs.
• Strong communication skills for training and advising customers.

Responsibilities

• Manage daily work processes to meet operational objectives.
• Develop and maintain relationships with customers.
• Lead defined scope projects and resolve technical issues.

Skills

Customer relationship management

Sales negotiation

Risk analysis

Problem-solving

Job description

Job Summary: To drive growth and profitability in all assigned products through risk selection, pricing, negotiation, sales, retention, and quality service.

Job Accountabilities - Key Accountabilities:

1. Actively manage daily work processes of designated territory to achieve operational and strategic objectives.
2. Analyze needs, develop, and recommend improvements to processes, customer service, or products.
3. Lead short-term (3 to 9 months), defined scope projects.
4. Develop and maintain profitable relationships with new and existing customers.
5. Assist customers with loss prevention meetings, claims issues, and product training.
6. Provide training to customers and Strategic Business Unit personnel on products and services.
7. Provide technical advice that enables a customer to solve problems or improve their business.
8. Develop and maintain positive customer relationships by meeting regularly with customers, even when no specific initiative is underway.
9. Anticipate customer needs, monitor trends, and recommend changes accordingly.
10. Resolve technical issues within the function or unit.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We focus on positives and constantly ask, "What can go right?"

We highly value our employees' experience and expertise, offering a wide range of opportunities across business areas to encourage internal mobility for your next career step.

Let’s continue to grow together!

Location(s): MY - Kuala Lumpur, MY - Remote Work

Remote working: Yes

Schedule: Full Time

Recruiter name: Taren Kaur

Closing date: [Specify date or leave blank if open]