Marketing Operations Specialist

Swift Support Services Malaysia; Sentral; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading financial messaging company in Kuala Lumpur is seeking a Marketing Operations Specialist to create and manage communications campaigns that support strategic goals. The role requires at least 3 years of experience in a multicultural setting and a Bachelor's degree in a relevant field. You will ensure clear communications, analyze campaign effectiveness, and support digital marketing channels while interacting with diverse teams in a dynamic environment. Competitive package and flexible working options are provided.

Benefits

Flexible working options

Competitive salary and benefits package

Generous annual leave allowance

Comprehensive medical insurance

Child leave policy

Employee Assistance Program

Qualifications

• At least 3 years of experience in a multicultural environment.
• Ability to manage multiple campaigns and stakeholders simultaneously.

Responsibilities

• Create and manage commercial and operational communications campaigns.
• Collaborate with internal stakeholders to understand communication needs.
• Build accurate customer contact lists.
• Ensure communications are error-free by meticulous reviewing.
• Create post-mailing analytics and analyze key metrics for campaigns.

Skills

Excellent verbal and written communication skills in English

Proficient in Microsoft Office (especially Excel)

Experience with content management systems (Drupal, Salesforce Marketing Cloud)

Education

Bachelor's degree in Communications, Journalism, Marketing, Public Relations, or related field

Job description

This job is for a Marketing Operations Specialist at a leading financial messaging company. You might like this job because you’ll create campaigns that help global finance flow smoothly and work with a diverse team in a dynamic environment.

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Join Our Dynamic Team of Communications Professionals!

What You Will Do

• The successful candidate will take responsibility for the creation and management of commercial and operational communications campaigns in support of Swift’s strategic goals.
• Collaborate with internal stakeholders to understand their objectives and communication needs.
• Build accurate customer contact lists.
• Ensure clear and error-free communications by meticulously reviewing them.
• Build and send out communications campaigns.
• Create post-mailing analytics and analyze key metrics like bounce rate, click rate, delivery rate to measure campaign effectiveness.
• Support the team with content creation and management of digital marketing channels, such as Swift.com.

Who You Are

• A seasoned communications professional with at least 3 years of experience in a multicultural environment.
• Ideally, possess a Bachelor’s degree in Communications, Journalism, Marketing, Public Relations, or related field.

Skills and Qualities

Hard Skills

• Excellent verbal and written communication skills in English.
• Proficient in Microsoft Office (especially Excel) and various communications platforms, including content management systems (Drupal, Salesforce Marketing Cloud).

Soft Skills

• A can-do attitude. You embrace challenges and focus on solutions rather than obstacles.
• Lifelong learning. You have a desire to constantly expand your skillset.
• Masterful organizer. You excel at meticulously planning and managing multiple campaigns and stakeholders simultaneously.
• Highly driven and strong work ethic.
• People person. You build strong relations with colleagues at all levels.
• Proactive problem solver. You anticipate potential challenges and take preemptive actions to mitigate them.
• Result oriented. You establish clear, measurable objectives and prioritize tasks strategically to achieve those goals.
• Thrives under pressure. You maintain composure and deliver high-quality work even when deadlines are tight.

Meet the Team!

Want to learn more about the team? Check out the LinkedIn profile of Sebastien Vermast (Hiring Manager) to gain insights into their experience

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.

Job Requirements

Company Benefits

Flexible Working

Enjoy the freedom to work where and when you’re most productive with our flexible working options.

Competitive Package

We offer a competitive salary and benefits package to ensure you feel valued for your contributions.

Healthy Annual Leave Package

Take the time you need to recharge with our generous annual leave allowance

Strong Medical Insurance

Stay covered with comprehensive medical insurance for you and your loved ones.

Competitive Child Leave Policy

We support working parents with a child leave policy designed to help you balance work and family life.

Employee Assistance

Access professional support whenever you need it through our dedicated Employee Assistance Program.

Swift is the way the world moves value. We do this every single instant of every single day, right across the world. No other organisation can address the scale, precision, pace and trust that this demands.Swift is unique. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We have constantly...