Marketing Executive / Assistant Manager / Manager

XFS; Seberang Perai; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading manufacturing firm located in Penang, Malaysia, is seeking a Marketing Support Specialist to assist with B2B sales and ensure customer satisfaction. The role encompasses supporting marketing activities, coordinating order delivery, and maintaining customer records. Ideal candidates should possess a Diploma or Bachelor’s degree in a relevant field along with 1–3 years of experience in manufacturing or order management. Strong coordination and communication skills are essential for success in this role.

Qualifications

• 1–3 years of experience in manufacturing, marketing support, or order management.
• Understanding of manufacturing processes, logistics, and delivery workflows.

Responsibilities

• Support marketing and sales activities for B2B manufacturing customers.
• Act as the main coordination point between customers and internal departments.
• Maintain regular communication with customers to ensure satisfaction.

Skills

Coordination skills

Communication skills

Problem-solving skills

Customer-oriented

Proficiency in MS Office

Knowledge of ERP systems

Education

Diploma or Bachelor’s degree in Marketing, Business, Supply Chain, or Engineering

Job description

Key Responsibilities

Marketing & Business Support

• Support marketing and sales activities for B2B manufacturing customers
• Prepare quotations, proposals, presentations, and product information
• Coordinate customer communication on product offerings, specifications, and timelines
• Support new customer onboarding and business development initiatives
• Maintain customer records, pricing information, and order documentation

Customer Order & Delivery Coordination

• Act as the main coordination point between customers and internal departments
• Oversee order processing from purchase order receipt to delivery completion
• Coordinate with production planning, QA, and logistics to meet customer requirements
• Monitor production and delivery schedules and update customers on status
• Handle customer inquiries related to order status, delivery, and documentation
• Support resolution of delivery delays, quality issues, and order changes

Customer Relationship & Reporting

• Maintain regular communication with customers to ensure satisfaction
• Coordinate customer complaints, corrective actions, and follow-ups
• Support customer audits, visits, and business reviews
• Prepare sales, delivery, and customer performance reports

Requirements

• Diploma or Bachelor’s degree in Marketing, Business, Supply Chain, or Engineering
• 1–3 years of experience in manufacturing, marketing support, or order management
• Understanding of manufacturing processes, logistics, and delivery workflows
• Strong coordination, communication, and problem‑solving skills
• Proficient in MS Office and ERP systems
• Customer‑oriented with good follow‑up discipline