Marketing cum customer service

IMANELCSDNBHD; Johor; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading marketing and communications agency in Johor, Malaysia, is seeking a Marketing and Customer Service Assistant. The role involves developing marketing strategies, creating engaging content, and providing excellent customer service. Candidates should have 1-2 years experience in a relevant field, strong communication skills in both English and Bahasa Malaysia, and a passion for marketing. The company values creativity and collaboration, making it an ideal environment for motivated professionals.

Qualifications

• 1-2 years of experience in a marketing or customer service role.
• Excellent verbal and written communication skills in English and Bahasa Malaysia.
• Proficiency in social media and content creation.

Responsibilities

• Assist in developing and executing marketing strategies.
• Create engaging content for social media and other platforms.
• Provide customer service and ensure a positive brand experience.

Skills

Strong communication skills in English

Problem-solving skills

Team collaboration

Social media proficiency

Adaptability to changing priorities

Tools

CRM software

Content creation tools

Job description

What you’ll be doing

• Assisting with the development and implementation of marketing strategies to promote our products and services
• Creating engaging content for our social media platforms, website, and other marketing collateral
• Coordinating and executing marketing campaigns and events
• Providing excellent customer service by responding to inquiries, addressing concerns, and ensuring a positive brand experience
• Collaborating with cross-functional teams to achieve marketing and customer service objectives
• Tracking and analysing marketing performance metrics to inform future strategies

What we’re looking for

• 1-2 years of experience in a marketing or customer service role, preferably in the marketing and communications industry
• Strong verbal and written communication skills in both English and Bahasa Malaysia
• Proficiency in using social media platforms, content creation tools, and customer relationship management (CRM) software
• Excellent problem‑solving and customer service skills
• Ability to work well in a team and adapt to changing priorities
• Passion for marketing, customer service, and contributing to the success of the company

About us

IMANELCSDNBHD' is a leading marketing and communications agency that specializes in helping our clients achieve their business goals. With a team of passionate and innovative professionals, we strive to deliver cutting‑edge marketing solutions and exceptional customer service. Our company culture is built on collaboration, creativity, and a commitment to excellence.

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.