Marketing Communications Manager

Bjak; Malaysia; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

A leading digital financial platform in Malaysia is seeking a Marketing Communications Manager to shape the brand narrative and ensure consistent messaging across channels. This role requires over 6 years of experience in marketing communications, particularly within Fintech or technology sectors. The position entails managing media relations, driving internal communications, and leading corporate social responsibility initiatives. Candidates will benefit from competitive compensation, hybrid work arrangements, and opportunities for professional growth.

Benefits

Competitive compensation

Hybrid work arrangement

Strong growth opportunities

Qualifications

• 6+ years of experience in Marketing Communications, preferably in Fintech or Technology.
• Strong track record of securing meaningful media coverage.
• Experience handling crisis communications and navigating high-pressure situations.

Responsibilities

• Own and execute the marketing and corporate communications strategy.
• Lead media relations and PR activities.
• Develop and oversee communications assets including press releases and media kits.
• Manage brand reputation and crisis communications.
• Drive internal communications including announcements and updates.
• Lead communications for CSR and community initiatives.

Skills

Media relations

Crisis communications

Internal communications best practices

Excellent written and verbal communication

Stakeholder engagement

Job description

Defining the Brand Voice Behind a Market Leader

BJAK is building the next-generation insurance and financial services platform - designed to be intuitive, intelligent and personalised. Presently we are the largest insurance platform in Southeast Asia, and expanding globally with a strong focus on technology and product superiority. We are looking for talented, ownership-minded individuals. In return, expect growth, trust, autonomy, rewards, and impact.

As Marketing Communications Manager, you will own BJAK’s brand narrative across external and internal channels, ensuring every message strengthens our reputation, supports business growth, and aligns with our strategic direction. This is a highly visible role, working closely with senior leadership to shape how BJAK is perceived by customers, partners, media, and employees.

What You’ll Do

• Own and execute BJAK’s marketing and corporate communications strategy across all external and internal channels, ensuring consistency in brand voice, messaging, and positioning.

• Lead media relations and PR activities, managing relationships with journalists, media outlets, and PR agencies to secure high-impact coverage aligned with BJAK’s growth and milestones.

• Develop and oversee key communications assets including press releases, media kits, executive messaging, talking points, and briefing materials.

• Manage brand reputation and crisis communications, proactively identifying risks and coordinating timely, strategic responses to protect BJAK’s credibility.

• Drive internal communications, including company-wide announcements, leadership messages, and updates that align teams with business priorities and foster transparency.

• Lead communications for CSR, sustainability, and community initiatives, reinforcing BJAK’s role as a responsible and trusted digital platform.

• Collaborate cross-functionally with Marketing, Product, Legal, and Leadership teams to ensure messaging supports commercial and organizational goals.

What We’re Looking For

• 6+ years of experience in Marketing Communications, Public Relations, Corporate Communications, or External Affairs, preferably in Fintech, Technology, or Financial Services.

• Strong track record of securing meaningful media coverage and managing relationships with business and industry journalists.

• Experience handling crisis communications and navigating high-pressure or sensitive situations.

• Excellent written and verbal communication skills, with the ability to translate complex topics into clear, compelling narratives.

• Experience preparing senior leaders for media interviews, public appearances, and stakeholder engagements.

• Solid understanding of internal communications best practices and digital communication tools to drive employee engagement.

Why Join BJAK

• Lead communications for one of Southeast Asia’s fastest-growing digital platforms.

• Shape BJAK’s brand, reputation, and narrative at a regional level.

• Work closely with senior leadership on high-impact initiatives.

• Join a fast-paced, ambitious team transforming access to financial services.

• Competitive compensation, hybrid work arrangement, and strong growth opportunities.

About BJAK

BJAK is Southeast Asia’s leading digital insurance platform, simplifying access to insurance and financial products for millions of users through Bjak.com. Powered by proprietary technologies—including AI-driven decision engines and advanced APIs—we deliver transparent, accessible, and intuitive financial experiences. Our mission is to transform how people discover, compare, and access financial products across the region.