Marketing Assistant

Pudu Ria Florist Trading; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local florist company in Kuala Lumpur is seeking a committed florist to assist in daily customer service operations and manage inquiries. The role requires good English communication skills, a customer-oriented attitude, and the ability to multitask efficiently in a dynamic environment. Candidates with customer service or marketing experience are preferred, but training is available. Work involves handling orders and coordinating marketing activities. Competitive benefits include annual leave, medical insurance, and training opportunities.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Medical Insurance

Overtime Pay

Training Provided

Qualifications

• Good communication skills in English (Mandarin or Bahasa Malaysia is an advantage).
• Customer-oriented, patient, responsible, and well-organized.
• Experience in customer service or marketing-related roles is an advantage but not mandatory.

Responsibilities

• Assist in daily customer service operations, including receiving orders.
• Handle customer inquiries via WhatsApp, phone calls, and social media.
• Manage and follow up on customer complaints.
• Coordinate with internal teams to ensure smooth order fulfillment.
• Support basic marketing activities, including replying to social media messages.

Skills

Good communication skills in English

Customer-oriented

Able to multitask

Basic computer skills

Job description

PUDU RIA FLORIST brings together high-quality, creative, and share-worthy floral arrangements addressing every occasion.

We are seeking a committed florist to join our growing business.

If you have an interest and knowledge-base when it comes to the handling and structuring of floral arrangements, we want you!

Requirement

• Good communication skills in English (Mandarin or Bahasa Malaysia is an advantage).
• Customer-oriented, patient, responsible, and well-organized.
• Able to multitask and work efficiently in a fast-paced environment.
• Basic computer skills (WhatsApp, Excel / Google Sheets, social media platforms).
• Experience in customer service or marketing-related roles is an advantage but not mandatory (training will be provided).
• Able to work 6 days per week / PH / festive season (OT/allowance).

Responsibility

• Assist in daily customer service operations, including receiving orders and processing orders.
• Handle customer inquiries via WhatsApp, phone calls, social media, and other communication channels in a timely and professional manner.
• Manage and follow up on customer complaints to ensure satisfactory resolution.
• Coordinate with internal teams (marketing, operations, delivery, etc.) to ensure smooth order fulfillment.
• Support basic marketing activities, including replying to social media messages and assisting with promotions.
• Maintain accurate records of customer inquiries, orders, and feedback.
• Perform other ad-hoc tasks assigned by management.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• Overtime Pay
• Training Provided

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.