Marketing Admin

ServAuto Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A fast-growing automotive platform in Kuala Lumpur is seeking a Marketing Admin to manage multiple TikTok accounts. You will be responsible for scheduling and publishing content, engaging with users, and compiling performance reports. The ideal candidate should have proven experience in managing TikTok accounts, be detail-oriented, and organized. This role offers competitive compensation, benefits like EPF and SOCSO, and a collaborative work culture.

Benefits

EPF

SOCSO

Annual Leave

Medical Leave

Team building activities

Internal training

Qualifications

• Proven experience managing multiple TikTok accounts is required.
• Familiarity with scheduling tools and analytics dashboard is essential.
• Detail-oriented and organized, with the ability to follow SOPs.

Responsibilities

• Manage multiple TikTok accounts simultaneously.
• Schedule and publish content according to the calendar.
• Monitor and respond to user comments and messages.

Skills

Managing TikTok accounts

User engagement

Community interaction

Content scheduling

Tools

TikTok backend

Analytics dashboard

Google Sheets

Job description

ServAuto is a fast-growing automotive aftersales platform based in Malaysia. The company standardizes car care services and ancillaries experience from online to offline, offering transparent pricing and quality assurance through a trusted workshop network. ServAuto combines e-commerce scale with physical network reliability—connecting car owners to quality workshops for oil changes, window tinting, and automotive accessories with one transparent, consistent brand experience.

Role Overview

The Marketing Admin supports ServAuto’s marketing team by managing multiple TikTok accounts, scheduling and publishing content, moderating comments and messages, driving user engagement, and compiling performance reports. This role ensures smooth daily operations, accurate content posting, and timely community interaction while flagging trends or issues for escalation.

Key Responsibilities

Core Responsibilities

• Manage multiple TikTok accounts simultaneously (brand, product, campaign etc.).
• Schedule and publish content according to the content calendar (organic posts, campaign content, and live support posts).
• Monitor and respond to comments, DMs, and mentions in a timely and brand-appropriate manner.
• Engage with users to drive interaction, including likes, replies pinned, and FAQ responses.
• Coordinate with content, design, and video teams to ensure accurate assets, captions, hashtags, and optimal posting times.
• Track and collect basic performance insights, including views, engagement rate, comment sentiment, FAQ trends, and top-performing music/BGM.
• Compile weekly and monthly performance reports for internal review.
• Flag potential issues, viral comments, or escalation cases promptly to the marketing team.

Requirements

• Proven experience managing multiple TikTok accounts (brand or business accounts preferred).
• Familiar with TikTok backend, scheduling tools, and analytics dashboard.
• Detail-oriented, organised, and able to follow SOPs.
• Comfortable engaging with users in a friendly, on-brand tone.
• Able to work with high posting volume and fast turnaround timelines.

Bonus

• Experience in TikTok Shop or Live moderation.
• Basic understanding of social media metrics (ER, reach, views).
• Experience working with content calendars or reporting sheets (Google Sheets / Lark).

Why Join ServAuto?

• EPF, SOCSO, Annual Leave, Medical Leave
• Competitive compensation
• Team building, annual dinner, internal training
• Fast moving, and collaborative work culture
• A chance to work in a content-powered, data-driven, commerce-driven industry

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