Market Training & Development Senior Executive

J&T Express; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Kuala Lumpur is seeking a Market Training & Development Senior Executive. This role involves designing training frameworks, supporting regional market efficiency, and analyzing data to improve training effectiveness. The ideal candidate will have at least 3 years of experience, strong presentation skills, and a diploma or higher in management or related fields. Join a dynamic team and enhance the capabilities of market operations.

Qualifications

• Minimum 3 years of experience in network management or operations management.
• Ability to translate complex policies and financial concepts into understandable content.
• Practical understanding of network operations and cost management.

Responsibilities

• Design and develop structured training frameworks for market-related roles.
• Support regions in improving market efficiency and execution quality.
• Interpret market and operational data to evaluate training effectiveness.

Skills

Training delivery

Presentation skills

Cross-functional communication

Education

Diploma or above

Job description

Market Training & Development Senior Executive

About the role J&T Express Malaysia is looking for a Market Training & Development Senior Executive to strengthen our market team’s capabilities and execution effectiveness.

This role focuses on building structured training systems, improving market execution quality, and enabling sustainable business growth across regions. You will work closely with market, operations, and management teams to translate business strategies into practical, scalable training and capability-building initiatives.

Job Descriptions

• Market Training & Capability Development
  • Design and develop structured training frameworks for market-related roles (e.g. regional market teams, sales support, channel development).
  • Develop and deliver training programs (online & offline) covering: Channel & customer management.
  • Continuously refine training content based on market performance and feedback.
• Market Operations & Performance Support
  • Support regions in standardizing market execution processes, guidelines, and best practices.
  • Assist regional teams in improving market efficiency, execution quality, and collaboration with operations teams.
  • Analyze regional market performance data and identify gaps, risks, and improvement opportunities.
  • Provide targeted coaching and follow-up support after training sessions.
<>Data Analysis & Business Insights
• Interpret market, revenue, and operational data to evaluate training effectiveness.
• Support management with reports, insights, and actionable recommendations.
• Build simple and practical performance tracking mechanisms linked to market outcomes.
• Cross-Functional Collaboration
  • Work closely with Market, Operations, Finance, and HQ teams to align training with business priorities.
  • Support change management initiatives related to market strategy, cost optimization, and execution improvement.
• Revenue, Expense & Business Analysis Support
  • Guide franchise partners in understanding the relationship between revenue/expense structures and operating results.
  • Support regions in root-cause analysis of network operational and business issues.
  • Develop reusable business analysis materials and training content.

Job Requirements

• Diploma or above; candidates with a background in management, finance, logistics, or business-related fields are preferred.
• Minimum 3 years of experience in network management, operations management, training, or related roles.
• Strong training delivery, presentation, and logical structuring skills.
• Ability to translate complex policies, systems, and financial concepts into easy-to-understand content.
• Practical understanding of network operations, cost management, and performance management.
• Strong cross-functional communication and coordination skills.

If you're excited to be part of a dynamic team and contribute to the success of our network operations, we encourage you to APPLY NOW.

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