Market Operations / Business Operations Executive

J&T Express; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A logistics company in Malaysia is seeking a Market Operations / Business Operations Executive to enhance their transportation platform. This role involves developing partnerships with transportation companies, monitoring operational performance, and coordinating with internal teams to ensure seamless communication. Candidates should have a degree in Business Administration or a related field and at least one year of experience in logistics or transportation. The position demands strong communication and problem-solving skills, along with the ability to manage multiple stakeholders effectively.

Qualifications

• At least 1 year of experience in market operations, business development, logistics, or transportation.
• Familiarity with transportation, logistics, or fleet ecosystem.
• Able to manage multiple stakeholders in a fast-paced environment.

Responsibilities

• Develop the company’s transportation platform and onboard new fleets.
• Build and maintain relationships with partners to enhance usage.
• Liaise between transportation companies and the platform.
• Monitor operational performance and resolve issues.
• Collect feedback for platform improvement.

Skills

Communication skills

Coordination skills

Problem-solving

Self-motivated

Education

Diploma or Bachelor’s Degree in Business Administration, Logistics, Transportation Management, Operations

Job description

Market Operations / Business Operations Executive

Responsible for market development of the company’s transportation platform, including upstream and downstream partner sourcing, onboarding of transportation companies, and expansion of new fleets.

Build, maintain, and strengthen long‑term relationships with existing fleets and partners to enhance platform adoption, usage rate, and partnership stability.

Act as the key liaison between the platform and transportation companies / fleets, ensuring smooth communication and coordination across upstream and downstream stakeholders.

Monitor daily operational performance of fleets and partners on the platform, proactively identifying and resolving operational issues or exceptions to ensure smooth business operations.

Collect market and operational feedback from fleets and partners, and work closely with internal teams to support continuous improvement of platform features, processes, and service experience.

Coordinate with internal teams (e.g. operations, product, system, or support teams) to facilitate platform implementation, optimization, and ongoing operational improvements in transportation‑related business.

• Responsible for market development of the company’s transportation platform, including upstream and downstream partner sourcing, onboarding of transportation companies, and expansion of new fleets.
• Build, maintain, and strengthen long‑term relationships with existing fleets and partners to enhance platform adoption, usage rate, and partnership stability.
• Act as the key liaison between the platform and transportation companies / fleets, ensuring smooth communication and coordination across upstream and downstream stakeholders.
• Monitor daily operational performance of fleets and partners on the platform, proactively identifying and resolving operational issues or exceptions to ensure smooth business operations.
• Collect market and operational feedback from fleets and partners, and work closely with internal teams to support continuous improvement of platform features, processes, and service experience.
• Coordinate with internal teams (e.g. operations, product, system, or support teams) to facilitate platform implementation, optimization, and ongoing operational improvements in transportation‑related business.

Requirements

• Diploma or Bachelor’s Degree in Business Administration, Logistics, Transportation Management, Operations, or a related field.
• At least 1 year of working experience in market operations, business development, logistics, transportation, fleet management, or platform‑related operations is preferred.
• Familiarity with the transportation, logistics, or fleet ecosystem, including experience working with transport companies, fleet owners, or drivers, will be an added advantage.
• Strong communication and coordination skills, with the ability to work closely with upstream and downstream partners as well as internal teams.
• Able to handle daily operational issues, follow up on exceptions, and manage multiple stakeholders in a fast‑paced environment.
• Self‑motivated, hands‑on, and willing to be involved in both market expansion and operational support work.
• Possess own transportation and a valid driving license, and willing to travel for partner visits, fleet onboarding, and operational support when required.

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