Market Manager

HSBC; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading international bank is seeking a Market Manager in Kuala Lumpur to enhance CIB revenue through improved client connectivity. The ideal candidate will be responsible for identifying client needs, leading market initiatives, and collaborating across teams to deepen client engagement. Successful applicants should possess strong analytical skills and a background in transaction banking.

Qualifications

• Proven experience in client connectivity and transaction banking.
• Ability to analyze market trends and client needs.
• Strong communication and presentation skills.

Responsibilities

• Support CIB revenue growth through market strategies.
• Collaborate with teams to enhance client experience.
• Identify and tackle emerging market trends.

Skills

Client connectivity knowledge

Market insights analysis

Cross-team collaboration

Resolution problem-solving

Job description

Some careers grow faster than others.

Global Payment Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

We are now inviting qualified individuals to join this team in the role of Market Manager.

Overview

We are looking for a Market Manager to support CIB revenue growth and continuous improvement of the client connectivity proposition within the market/region by identifying client needs, leading go-to-market initiatives and collaborating with internal teams to improve client experience.

Principal Accountabilities

• Responsible for supporting CIB revenue growth and continuous improvement of the client connectivity proposition within the market/region by identifying client needs, leading go-to-market initiatives and collaborating with internal teams to improve client experience.
• Provide input and coordinate execution country and regional market strategies to commercialise and grow adoption of client connectivity capabilities in alignment with GPS, GTS and MSS product strategies.
• Proactively own resolution of issues – such as process/operating model, client complaints and internal readiness/training.
• Identify emerging market trends, competitive threads/opportunities and client needs across digital client engagement in transaction banking. Utilise frameworks to communicate these market insights to global product managers for inclusion in future state architecture, roadmaps, and backlogs.
• Become a subject matter expert for the client connectivity proposition across documentation, client onboarding and channel capabilities (web, mobile, H2H and APIs). Provide support in client meetings, pitches and industry events.
• Support market/product managers in other SVS and as well as the connectivity global product team to understand and align to the future state architecture, speak-up to ensure country/regional needs are considered, and are aligned with local regulatory frameworks.
• Allow product managers in other SVS (i.e. DOME, CBCC, Liquidity, Trade) to work directly with IT teams on project execution by clearly articulating client connectivity requirements and helping them solve for market requirements/regulation across documentation, client onboarding and channel capabilities.
• Drive commercialisation and readiness for global client connectivity projects in market/region. Ensure proper go-to-market plans are in place including pricing and billing procedures.
• Support tracking of benefit targets for the country and/or region. Track benefit realisation in line with business case OKRs and team KPIs/scorecard.