Market Intelligence Officer

Singtel; Malacca City; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading communication services provider is seeking a detail-oriented Market Intelligence Officer to conduct customer interviews and gather valuable insights. This role involves engaging with customers, maintaining accurate records, and ensuring high-quality data collection. Ideal candidates have a diploma in Business Administration and at least a year of contact centre experience, along with a customer service mindset and proficiency in MS Office. This position offers a great start for career growth.

Qualifications

• At least Diploma or Degree in Business Administration, or a related discipline.
• Minimum 1 year of relevant experience in contact centre.
• Able to follow interview scripts while maintaining natural conversations.

Responsibilities

• Conduct structured telephone interviews with customers to gather insights.
• Engage customers professionally and clarify information effectively.
• Record detailed interview notes using standard templates.

Skills

Customer service mindset

Good English proficiency

Interpersonal skills

Detail-oriented

Proficient in MS Office

Education

Diploma or Degree in Business Administration

Job description

Be a part of something BIG!

We are looking for Market Intelligence Officer (Computer-Aided Telephone Interviewer) who is curious, detail-oriented, and passionate about understanding customer experiences. This role plays a key part in gathering valuable market insights that shape business decisions and improve customer outcomes.

Make an impact by:

• Conduct structured telephone interviews with current and former customers using prepared scripts to gather insights and experiences
• Engage customers professionally, clarify information, and probe effectively to ensure accurate, high-quality data
• Record detailed interview notes using standard templates and maintain complete records in the call centre database
• Transfer collected data accurately into the cloud-based research platform
• Identify and elevate customer complaints or issues to the Research Manager or Research Associate as required
• Manage daily and weekly call lists independently while meeting timelines and targets
• Adapt quickly to new tools, systems, and research methods, with a willingness to learn
• Support team operations through mentoring/buddy roles, ad-hoc projects, and other assigned duties

Skill for Success:

• At least Diploma or Degree in Business Administration, or a related discipline
• Minimum 1 year of relevant experience in contact centre
• Strong customer service mindset with good English proficiency and interpersonal
• Able to follow interview scripts while maintaining natural conversations
• Detail-oriented with the ability to capture accurate and comprehensive information during calls
• Willingness to learn new software and systems
• Proficient in MS Office and able to work independently

Your Career Growth Starts Here. Apply Now!