Market Insights Interview Specialist

Singtel Group; Malacca City; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading telecommunications provider in Malaysia is seeking a Market Intelligence Officer who is detail-oriented and passionate about customer experiences. Responsibilities include conducting structured telephone interviews, engaging with customers to gather high-quality insights, and accurately processing collected data. The ideal candidate should have at least a Diploma in Business Administration, a strong customer service mindset, and proficiency in MS Office. This role offers a chance to make significant impacts on business decisions.

Qualifications

• Minimum 1 year of relevant experience in contact centre.
• Able to maintain natural conversations while following scripts.
• Willingness to learn new software and systems.

Responsibilities

• Conduct structured telephone interviews to gather insights.
• Record detailed interview notes in the database.
• Manage daily and weekly call lists independently.

Skills

Customer service mindset

Good English proficiency

Interpersonal skills

Detail-oriented

Ability to follow scripts

Proficient in MS Office

Education

Diploma or Degree in Business Administration

Job description

A leading telecommunications provider in Malaysia is seeking a Market Intelligence Officer who is detail-oriented and passionate about customer experiences. Responsibilities include conducting structured telephone interviews, engaging with customers to gather high-quality insights, and accurately processing collected data. The ideal candidate should have at least a Diploma in Business Administration, a strong customer service mindset, and proficiency in MS Office. This role offers a chance to make significant impacts on business decisions.