Mandarin Team Lead

Agensi Pekerjaan JobScoper Sdn Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A recruitment agency is seeking a Team Lead for their customer service team in Kuala Lumpur. The ideal candidate should have 1-2 years of supervisory experience in a BPO environment, be fluent in Mandarin and English, and possess strong problem-solving and communication skills. The role involves leading a team, monitoring operations, and handling escalations in the digital payment sector. Benefits include annual leave and medical leave.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF / SOCSO / PCB

Allowance Provided

Qualifications

• Min 1-2 years of experience in a Team Lead or supervisory role within a BPO or shared services environment.
• Comfortable handling escalations and working in a fast-paced environment.
• Knowledge of digital payments or cryptocurrencies is an advantage.

Responsibilities

• Lead and support a team of Mandarin-speaking customer service agents.
• Monitor daily operations and ensure service quality and SLA performance.
• Handle escalations and support complex customer or payment issues.
• Support digital payment services such as wallets, QR payments, and online transactions.
• Work with internal teams to resolve system or process issues.
• Ensure compliance with KYC/AML, risk, and data security guidelines.
• Prepare basic reports and drive process improvements.

Skills

Team Lead experience

Fluent in Mandarin

Fluent in English

Problem-solving skills

Communication skills

People-management skills

Job description

Requirements

• Min 1-2 years of experience in a Team Lead or supervisory role within a BPO or shared services environment
• Fluent in Mandarin and English (spoken and written)
• Knowledge of digital payments or cryptocurrencies is an advantageli>
• Strong problem-solving, communication, and people-management skills
• Comfortable handling escalations and working in a fast-paced environment
• Willing to work on rotational shifts

Responsibilities

• Lead and support a team of Mandarin-speaking customer service agents
• Monitor daily operations and ensure service quality and SLA performance
• Handle escalations and support complex customer or payment issues
• Support digital payment services such as wallets, QR payments, and online transactions
• Work with internal teams to resolve system or process issues
• Ensure compliance with KYC/AML, risk, and data security guidelines
• Prepare basic reports and drive process improvements

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Allowance Provided