Mandarin-Speaking Technical Support Specialist

Emerson Automation; Bayan Lepas; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global technology firm in Bayan Lepas seeks a dedicated Technical Support Representative to assist customers with technical issues related to their products. Ideal candidates will have a bachelor's degree in a science-related field or relevant experience. Proficiency in Mandarin and English is required. The firm offers a collaborative, innovative culture with a strong commitment to employee development and wellbeing, including competitive benefits and flexible time off plans.

Benefits

Competitive benefits plans

Flexible time off plans

Employee Assistance Program

Qualifications

• Alternatively, currently pursuing a bachelor’s degree in a related field.
• 1+ year of experience in a Technical Support position.
• Intermediate or advanced Mandarin and English proficiency.

Responsibilities

• Create and route technical issues for customers.
• Handle inbound support requests via multiple channels.
• Document knowledge for self-service resolution.

Skills

Intermediate Mandarin

Problem solving

Customer focus

Collaborative

Technical understanding

Education

Bachelor’s degree in engineering or science-related field

Job description

A global technology firm in Bayan Lepas seeks a dedicated Technical Support Representative to assist customers with technical issues related to their products. Ideal candidates will have a bachelor's degree in a science-related field or relevant experience. Proficiency in Mandarin and English is required. The firm offers a collaborative, innovative culture with a strong commitment to employee development and wellbeing, including competitive benefits and flexible time off plans.