Mandarin-Speaking Taiwan Customer Support Specialist

Prosple; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer support firm in Selangor is hiring a Customer Support Executive for the Taiwan market. The role requires assisting customers with inquiries and processes orders while ensuring first call resolution. Candidates should have a degree, experience in customer support, and proficiency in MS Office. Key skills include excellent communication and a positive attitude. This position involves working in a fast-paced environment, requiring fluency in Traditional Mandarin, and the ability to handle stressful situations. Apply promptly as the position may close early.

Qualifications

• At least one year of experience in contact center or customer support.
• Ability to handle stressful situations.
• Willingness to work on rotational shifts.

Responsibilities

• Assist customers with inquiries and service support.
• Resolve hardware/software problems using Knowledge Bases.
• Process orders for consumables and supplies.

Skills

Communication skills

Problem-solving skills

Interpersonal skills

Teamwork

Motivated and result-oriented

Education

Degree in any discipline

Tools

MS Office

Job description

A leading customer support firm in Selangor is hiring a Customer Support Executive for the Taiwan market. The role requires assisting customers with inquiries and processes orders while ensuring first call resolution. Candidates should have a degree, experience in customer support, and proficiency in MS Office. Key skills include excellent communication and a positive attitude. This position involves working in a fast-paced environment, requiring fluency in Traditional Mandarin, and the ability to handle stressful situations. Apply promptly as the position may close early.