Mandarin‑Speaking E‑commerce Support Specialist

TP; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company is seeking enthusiastic Customer Service Representatives (Mandarin-speaking) to provide exceptional service via email, live chat, and phone calls. You will be responsible for handling customer inquiries and ensuring a positive experience. Mandarin and English proficiency, strong communication skills, and the ability to work under pressure are essential. The role offers competitive salary, paid training, and opportunities for growth within the company.

Benefits

Competitive salary and benefits package

Paid training and career development opportunities

A supportive and diverse work environment

Opportunities to grow within the company

Qualifications

• Mandarin (spoken and written) proficiency is essential.
• Previous experience in customer service is an advantage; fresh graduates welcome.
• Ability to handle multiple tasks and work under pressure.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call professionally.
• Provide accurate solutions and assistance to customers.
• Document customer interactions and update records.

Skills

Proficiency in Mandarin

Proficiency in English

Strong communication skills

Problem-solving skills

Job description

A customer service company is seeking enthusiastic Customer Service Representatives (Mandarin-speaking) to provide exceptional service via email, live chat, and phone calls. You will be responsible for handling customer inquiries and ensuring a positive experience. Mandarin and English proficiency, strong communication skills, and the ability to work under pressure are essential. The role offers competitive salary, paid training, and opportunities for growth within the company.