Mandarin-Speaking Customer Service Specialist (KL Sentral)

Concentrix; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global customer experience solutions provider is seeking a Customer Service Representative to join their transportation team in Kuala Lumpur. The role demands managing customer inquiries, coordinating service requests, and ensuring a smooth customer experience. Fluency in both Mandarin and English, along with a diploma or equivalent, is required. This position offers shift allowances and welcomes fresh graduates. The successful candidate will onboard by December 8, 2025, to work at Nu Tower 2, KL Sentral.

Benefits

Shift allowance

Replacement Leave during public holidays

Qualifications

• Comfortable with rotational shifts.
• Able to work during public holidays.
• Fresh graduates welcome to apply.
• Able to onboard by December 8, 2025.

Responsibilities

• Serve as the primary contact for customer inquiries.
• Track and document complex issues.
• Participate in initiatives to improve customer satisfaction.

Skills

Empathy

Active listening

Critical thinking

Fluent in Simplified Mandarin

Fluent in Traditional Mandarin

Fluent in English

Education

Diploma or above

Job description

A leading global customer experience solutions provider is seeking a Customer Service Representative to join their transportation team in Kuala Lumpur. The role demands managing customer inquiries, coordinating service requests, and ensuring a smooth customer experience. Fluency in both Mandarin and English, along with a diploma or equivalent, is required. This position offers shift allowances and welcomes fresh graduates. The successful candidate will onboard by December 8, 2025, to work at Nu Tower 2, KL Sentral.