Mandarin-Speaking Customer Service Executive (On-Site Kedah)

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BPO and Technology Solutions provider is seeking a Customer Service Executive (Mandarin Speaker) in Sungai Petani, Kedah. The successful candidate will handle customer inquiries in Mandarin and English, resolve issues, and maintain records in the CRM system. Candidates should have a year of customer service experience and excellent communication skills. This role requires commitment to rotational shifts and working on-site, offering opportunities for growth in a dynamic environment.

Qualifications

• Minimum 1 year of relevant customer service or call center experience preferred.
• Able to commit to rotational shifts, including weekends and public holidays.

Responsibilities

• Handle customer inquiries via phone, email, and live chat in Mandarin and English.
• Provide accurate and timely information regarding products, services, and policies.
• Resolve customer issues efficiently with a focus on satisfaction and retention.

Skills

Proficiency in Mandarin

Proficiency in Cantonese

Good command of English

Excellent interpersonal skills

Strong problem-solving abilities

Job description

A leading BPO and Technology Solutions provider is seeking a Customer Service Executive (Mandarin Speaker) in Sungai Petani, Kedah. The successful candidate will handle customer inquiries in Mandarin and English, resolve issues, and maintain records in the CRM system. Candidates should have a year of customer service experience and excellent communication skills. This role requires commitment to rotational shifts and working on-site, offering opportunities for growth in a dynamic environment.