Mandarin-Speaking Customer Service Executive (24/7 Rotations)

SummitNext Technologies Sdn Bhd; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology service provider based in Petaling Jaya, Malaysia, is looking for a Customer Service Executive. The successful candidate will manage customer enquiries via email, chat, and phone, ensuring swift resolutions and high satisfaction rates. Applicants should possess an SPM qualification, with communication skills in English and Mandarin being essential. Opportunities for fresh graduates to commence their careers in a dynamic, 24/7 call center environment are encouraged, alongside competitive salary packages and performance incentives.

Benefits

Base salary with monthly KPI incentives

Insurance benefits

Comprehensive training and onboarding

Qualifications

• Ability to communicate in average English (spoken and written).
• Ability to read and write in Traditional Mandarin.
• Basic computer literacy and ability to navigate multiple systems.

Responsibilities

• Handle inbound customer enquiries via phone, email, and chat.
• Provide accurate information and troubleshoot basic issues.
• Record and update customer interactions in internal systems.
• Escalate complex cases to the relevant teams.

Skills

Customer-oriented attitude

Problem-solving skills

Interpersonal skills

Communication skills

Education

SPM qualification or equivalent

Job description

A technology service provider based in Petaling Jaya, Malaysia, is looking for a Customer Service Executive. The successful candidate will manage customer enquiries via email, chat, and phone, ensuring swift resolutions and high satisfaction rates. Applicants should possess an SPM qualification, with communication skills in English and Mandarin being essential. Opportunities for fresh graduates to commence their careers in a dynamic, 24/7 call center environment are encouraged, alongside competitive salary packages and performance incentives.