Mandarin-Speaking Customer Service Executive

Summitnext Technologies; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service-focused company in Malaysia is seeking a Customer Service Executive responsible for managing enquiries across email, live chat, and phone channels. The ideal candidate will possess strong communication skills, a service-focused mindset, and the ability to resolve issues effectively. This role requires fluency in Mandarin to support Taiwan-based customers, and candidates must be willing to work in a dynamic 24/7 call centre environment. Opportunities exist for career progression within the company.

Benefits

Base salary with monthly KPI incentives

Insurance benefits

Comprehensive training and onboarding

Qualifications

• Ability to communicate in average English (spoken and written).
• Ability to read and write in Traditional Mandarin, and speak fluent Mandarin.
• Willingness to work in a rotating shift environment.

Responsibilities

• Handle inbound customer enquiries via phone, email, and chat.
• Provide accurate information, troubleshoot basic issues, and ensure first-contact resolution.
• Record and update all customer interactions in internal systems.

Skills

Customer-oriented attitude

Problem-solving skills

Interpersonal skills

Ability to work in a fast-paced environment

Education

SPM qualification or equivalent

Tools

Basic computer literacy

Job description

A customer service-focused company in Malaysia is seeking a Customer Service Executive responsible for managing enquiries across email, live chat, and phone channels. The ideal candidate will possess strong communication skills, a service-focused mindset, and the ability to resolve issues effectively. This role requires fluency in Mandarin to support Taiwan-based customers, and candidates must be willing to work in a dynamic 24/7 call centre environment. Opportunities exist for career progression within the company.