Mandarin-Speaking Banking Customer Support Specialist

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A customer service company in Kuala Lumpur seeks a skilled Customer Service Agent to handle customer inquiries and resolve complaints. Candidates must have at least 1 year of experience in customer service, preferably in the banking or financial sector. Proficiency in Mandarin is essential, with English as an advantage. The role requires strong problem-solving abilities, excellent time management, and the willingness to work shifts in a dynamic environment. Knowledge of the latest products and services is crucial for effective support.

Qualifications

• Minimum 1 year of customer service experience in banking or finance.
• Excellent verbal and written communication in Mandarin.
• Willingness to work in shifts for 24x7 operations.

Responsibilities

• Attend to customer inquiries/issues through various channels.
• Handle complaints and conduct investigations on issues.
• Liaise with internal and external teams regarding complaints.

Skills

Customer service skills

Verbal and written Mandarin

Proficiency in English

Time management

Problem-solving

Ability to multi-task

Education

SPM or Diploma or Degree in any related field

Job description

A customer service company in Kuala Lumpur seeks a skilled Customer Service Agent to handle customer inquiries and resolve complaints. Candidates must have at least 1 year of experience in customer service, preferably in the banking or financial sector. Proficiency in Mandarin is essential, with English as an advantage. The role requires strong problem-solving abilities, excellent time management, and the willingness to work shifts in a dynamic environment. Knowledge of the latest products and services is crucial for effective support.