Mandarin Speaker - Information Technology (IT) Executive

UBASE ASIA SDN. BHD.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BPO service provider in Malaysia is searching for an IT Executive to provide technical support to internal users. The role includes troubleshooting hardware and software issues, guiding users remotely, and ensuring optimal IT system performance. Candidates should have a relevant degree or diploma, experience in IT support, and strong communication skills. The position requires flexibility to work shifts. Competitive salary and comprehensive benefits package are offered.

Benefits

Medical Insurance

Annual Optical and Dental benefits

Parking

Global Cultural Platform

Wellbeing benefits

Qualifications

• Diploma or Degree in IT, Computer Science, or a related field.
• Prior experience in an IT support/help desk environment.
• Strong troubleshooting abilities across hardware, software, and networking.
• Familiarity with Windows, macOS, and basic networking concepts.
• Experience with remote support tools and ticketing systems.
• Knowledge of Office 365, Active Directory, and cloud-based applications (preferred).
• Basic understanding of cybersecurity best practices.
• Strong problem-solving and analytical thinking.
• Excellent communication and interpersonal skills.
• Calm, patient, and customer-focused under pressure.
• Able to work independently and collaboratively.
• Willingness to work on shifts, including nights, weekends, and public holidays.

Responsibilities

• Act as the first point of contact for internal users requiring IT assistance.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Perform remote troubleshooting and guide users through solutions.
• Escalate unresolved issues to the appropriate IT personnel.
• Install, configure, and maintain computer systems and IT peripherals.
• Monitor IT systems and networks for performance and compliance.
• Assist in managing user accounts, permissions, and access controls.
• Maintain accurate documentation of IT assets and incidents.
• Implement and support IT policies and best practices.
• Conduct training or knowledge-sharing sessions for employees.
• Coordinate with vendors for IT-related procurement and services.
• Identify potential improvements in IT support processes.

Job description

Competitive pay package and exclusive benefits.

Breathe easy and feel inspired in our world-class, healthy workspace.

Accelerate your expertise with guidance from senior mentors.

Your health and future are covered: premium insurance and full security benefits.

We provide dental and optical benefits because your well‑being matters.

A culture of celebration: regular team events and employee recognition.

Grow with us: personalized learning plans to fast‑track your career.

Effortlessly connected: our office is a short walk from Bandar Utama MRT Station.

Build your career at the forefront: join Korea's #1 BPO leader.

Job Descriptions

Act as the first point of contact for internal users requiring IT assistance via phone, email, or ticketing system.

Troubleshoot and resolve hardware, software, and network‑related issues through diagnostic techniques and effective questioning.

Perform remote troubleshooting and guide users through step‑by‑step solutions.

Escalate unresolved issues to the appropriate IT personnel and follow up to ensure resolution.

Install, configure, and maintain computer systems, software, and IT peripherals (printers, scanners, VoIP phones, etc.).

Monitor IT systems and networks, ensuring optimal performance and security compliance.

Assist in managing user accounts, permissions, and access controls across various IT platforms.

Maintain accurate documentation of IT assets, incidents, troubleshooting steps, and resolutions.

Implement and support IT policies, procedures, and best practices.

Conduct periodic training or knowledge‑sharing sessions for employees on IT security and system usage.

Coordinate with external vendors for IT‑related procurement, repairs, and services.

Identify and suggest potential improvements in IT support processes and infrastructure.

Job Requirements

Diploma or Degree in IT, Computer Science, or a related field

Prior experience in an IT support/help desk environment

Strong troubleshooting abilities across hardware, software, and networking

Familiarity with Windows, macOS, and basic networking concepts

Experience with remote support tools and ticketing systems

Knowledge of Office 365, Active Directory, and cloud‑based applications (preferred)

Basic understanding of cybersecurity best practices

Strong problem‑solving and analytical thinking

Excellent communication and interpersonal skills

Calm, patient, and customer‑focused under pressure

Able to work independently and collaboratively

Willingness to work on shifts, including nights, weekends, and public holidays

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Information Technology Executive?
• Which of the following languages are you fluent in?
• How would you rate your English language skills?
• How much notice are you required to give your current employer?

UBASE Group is a Global Business Process Outsourcing (BPO) Leader, committed to delivering the Best Customer Experience (CX) Services by Understanding Customers’ Needs (KNOW), Reaching Customers Efficiently (MEET), Supporting Customers Seamlessly (CARE), and providing Customized Solutions throughout the Clients’ Business Processes.

Perks and benefits Medical Insurance Annual Optical and Dental benefit Parking Global Cultural Platform Annual, Sick, Maternity, Hospitalization Wellbeing benefits