Mandarin QA Team Lead - Remote First, Relocate to Johor

Teleperformance; Johor Bahru; Hybrid; MYR 250,000 - 300,000; Full time

Job summary

A leading BPO services provider is seeking a Quality Team Lead who is fluent in Mandarin and English. This role entails overseeing the quality assurance process, mentoring a team of analysts, and ensuring adherence to quality standards. Candidates must have 3-5 years of experience in Quality Assurance and strong leadership skills. Initially, this position is remote for six months, followed by relocation to Johor. The company values drive for performance improvement and effective coaching.

Qualifications

• Minimum 3-5 years’ experience in Quality Assurance within a BPO/call center environment.
• At least 1-2 years in a team lead/supervisory role.
• Experience in creating reports.

Responsibilities

• Lead and manage a team of Quality Analysts.
• Ensure adherence to client and company quality standards.
• Develop, update, and maintain QA frameworks, scorecards, and reporting structures.
• Conduct regular calibration sessions.
• Prepare and present quality performance reports.

Skills

Fluent in Mandarin

Fluent in English

Strong analytical skills

Leadership and coaching abilities

Ability to manage multiple priorities

Education

Bachelor's degree or diploma in any field

Tools

QA tools

Job description

A leading BPO services provider is seeking a Quality Team Lead who is fluent in Mandarin and English. This role entails overseeing the quality assurance process, mentoring a team of analysts, and ensuring adherence to quality standards. Candidates must have 3-5 years of experience in Quality Assurance and strong leadership skills. Initially, this position is remote for six months, followed by relocation to Johor. The company values drive for performance improvement and effective coaching.