Mandarin IT Help Desk Specialist (Shift Work)

UBASE; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider in Kuala Lumpur is seeking an IT support specialist fluent in Mandarin. The role involves troubleshooting and resolving hardware, software, and network issues, alongside maintaining IT systems. Candidates should have a diploma or bachelor's degree in IT or a related field and have proven experience in a similar help desk role. Additional benefits include a competitive salary, performance bonuses, health coverage, and professional development opportunities.

Benefits

Competitive salary package

Performance bonus & incentives

Health & medical coverage

Professional development opportunities

Employee engagement activities

Qualifications

• Fluent in Mandarin speaking and reading.
• Proven experience in an IT support/help desk role.
• Good understanding of Windows, macOS, and basic networking concepts.

Responsibilities

• Act as the first point of contact for IT assistance.
• Troubleshoot and resolve hardware, software, and network issues.
• Perform remote troubleshooting and guide users through solutions.
• Install, configure, and maintain IT systems and peripherals.

Skills

IT support experience

Troubleshooting skills

Communication skills

Problem-solving skills

Ability to work in a team

Education

Diploma or Bachelor's degree in IT, Computer Science, or related field

Tools

Office automation tools

Remote support software

Ticketing systems

Job description

A technology solutions provider in Kuala Lumpur is seeking an IT support specialist fluent in Mandarin. The role involves troubleshooting and resolving hardware, software, and network issues, alongside maintaining IT systems. Candidates should have a diploma or bachelor's degree in IT or a related field and have proven experience in a similar help desk role. Additional benefits include a competitive salary, performance bonuses, health coverage, and professional development opportunities.