Mandarin Customer Support (Subang Jaya)

ADS International Express; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A logistics and courier company in Subang Jaya is seeking a customer service representative to assist customers with air waybills and respond to inquiries regarding shipments. Ideal candidates should have at least 1 year of experience in a similar role, strong proficiency in English and Chinese, and familiarity with digital communication tools. This full-time position offers training and allowances, with working hours from 9 am – 6 pm on weekdays and 9 am – 1 pm on Saturdays.

Benefits

Attendance allowance

Mobile phone provided

Annual increment

Performance bonus

Employee discount on products/services

Qualifications

• Fresh graduates with a strong attitude for problem-solving are welcome to apply.
• Minimum 1 year experience in a similar capacity.
• Proficiency in written and spoken Chinese and English.

Responsibilities

• Provide guidance on preparing air waybills or consignment notes.
• Respond to customer inquiries regarding customs requirements.
• Serve as the primary contact for resolving customer disputes.

Skills

Problem solving

Digital communication tools proficiency

Proactive

Diligent

Ability to work independently

Basic logistics knowledge

Education

Minimum SPM

Tools

Excel

Email

WeChat

Job description

Requirements

• Minimum SPM. Fresh graduates with a strong attitude for problem-solving are welcome to apply
• Minimum 1 year experience in a similar capacity
• Proficiency in written and spoken Chinese and English. Mandarin communication will be with counterparts in Hong Kong, China, and Taiwan, if needed
• Proficiency in using digital communication tools (e.g., email, WeChat) and Excel
• Problem solving, proactive, diligent, and ability to work independently
• Experience in logistics/courier industry would be an added advantage
• Applicants must be willing to work in Subang Jaya
• Full-time only
• Training provided
• Allowance provided
• Work hours: 9am – 6pm weekdays, 9am – 1pm Saturdays (team rotation basis)

Responsibilities

• Provide guidance to customers who need help preparing air waybills or consignment notes through the ADS customer portal
• Proactively respond and follow up to customer inquiries with accurate information regarding customs requirements, transit times, and prices, where applicable
• Serve as the primary point of contact for resolving customer disputes and issues related to shipments and freight charges via email and WeChat
• Ensure shipment tracking information is always current and handle all tracing inquiries according to company standards
• Collaborate with internal operations teams and international counterparts in Hong Kong, China, and Taiwan to ensure the swift resolution of customer disputes

Benefits

• Attendance allowance
• Mobile phone provided
• Annual increment (subject to company performance)
• Performance bonus (subject to performance)
• EPF/SOCSO/LHDN etc.
• Employee discount on company products/services