(Mandarin -Customer Success Specialist- Work on-site)

Two95 International Inc.; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading employment service provider in Petaling Jaya is looking for a Customer Success Specialist proficient in Mandarin and English. This role involves managing customer requests and providing support via calls and emails. Ideal for fresh graduates, the position offers a dynamic environment where customer service skills and a positive attitude are essential. A competitive salary up to RM 4000 is available.

Qualifications

• Malaysian citizen required.
• Minimum typing speed of 40wpm with 90% accuracy.
• Ability to receive feedback and thrive in a fast-paced environment.

Responsibilities

• Represent the brand and culture.
• Handle customer concerns professionally.
• Provide timely support through inbound calls and emails.
• Process payments securely.

Skills

Mandarin & English

Customer service orientation

Focus on customer results/solutions

Active listening skills

Positive attitude and willingness to learn

Good reasoning and analytical skills

Education

Diploma and Degree holders

Tools

Microsoft Windows

Microsoft Office

Job description

Title: Customer Success Specialist - Mandarin & English
Experience Range: 0 – 6 months (Open to fresh graduates and experienced candidates)
Education: Open to Diploma and Degree holders
Location: Petaling Jaya
Shift: 24/7 rotational shift
Salary Range: Upto RM 4000

Industry: Employment Social platform

Applicant need to Malasyian citizen.

Overview: The Customer Success Specialist (CSS) will manage customer requests, concerns, and inquiries via inbound phone calls and emails. As the primary contact for customers using the client’s website shopping channel, the CSS represents the brand and upholds the values of responsibility, quality, and a passion for excellence.

Qualifications:

• Language Proficiency: Mandarin & English

Interpersonal Skills:

• Customer service orientation
• Focus on customer results/solutions
• Management of customer expectations
• Active listening skills
• Professional handling of queries and objections
• Passion for communication and interaction
• Ability to receive feedback and thrive in a fast-paced environment
• Positive attitude and willingness to learn
• Emotional intelligence and composure under stress
• Good reasoning and analytical skills
• Critical thinking and proactive attitude

Technical Skills:

• Minimum typing speed of 40wpm with 90% accuracy
• Proficient in Microsoft Windows and Office

Responsibilities:

• Represent the brand, culture, and values of the client
• Maintain a positive, empathetic, and professional attitude toward customers
• Handle customer concerns professionally and positively
• Support customers in placing online orders
• Provide timely support through inbound calls and emails
• Process payments and confidential information securely
• Proactively mitigate risks to the client’s brand and customer loyalty
• Escalate priority issues when necessary
• Collaborate with team members to improve customer support experience
• Share suggestions for improving service quality
• Keep skills up to date through continuous learning
• Meet all KPIs set by the company and client
• Adhere to company and client policies and procedures

Apply Now to join our team and contribute to delivering exceptional customer service!