Mandarin Customer Service - January Intake

IGT Solutions; Subang Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

一家领先的客户服务公司在马来西亚寻找热衷于提供卓越客户体验的客户服务代表。候选人须精通中文和英文，能够处理来电和电邮。工作时间为24/7轮班，须具备良好的问题解决能力和团队合作精神。提供竞争力薪资和多种福利。

Benefits

竞争力薪资

综合医疗与牙科保险

优厚的年假与病假

职业晋升与培训机会

协作与支持的团队文化

现代化办公环境

企业员工优惠

Qualifications

• 精通中文及英文，具备良好的沟通能力。
• 有客户服务或呼叫中心工作经验者优先（欢迎无经验申请）。
• 具备良好的问题解决与批判性思维能力。
• 热衷于提供卓越客户体验，并真诚帮助他人。
• 能适应快节奏的工作环境，并具备团队合作精神。

Responsibilities

• 处理客户的来电、外呼及电邮，提供信息。
• 回应客户的询问与投诉，保持专业。
• 识别客户需求并提供解决方案。
• 维护客户互动记录，并进行跟进。
• 协助团队持续改进。
• 积极参与团队会议与培训。

Skills

流利的中文

流利的英语

问题解决能力

批判性思维能力

团队合作精神

Education

SPM, UEC, O-Level 或以上

Job description

工作地点 / Location：
Tower 8, UOA Business Park, 1, Jalan Pengaturcara U1/51a, Seksyen U1, 40150 Shah Alam, Selangor
（靠近 LRT 或 KTM Subang Jaya 站 / Near LRT or KTM Subang Jaya station）

工作职责 / What You’ll Be Doing

• 处理客户的来电、外呼及电邮，提供准确及时的信息, 包括与旅行及航空相关的咨询
  Handle inbound and outbound calls and emails, providing accurate and timely information, including enquiries related to travel and airlines.

• 以专业且具同理心的方式回应客户的询问与投诉
  Respond to customer inquiries and complaints in a professional and empathetic manner.

• 识别客户需求并提供解决方案，或将复杂问题升级至相关部门
  Identify customer needs and provide solutions, or elevate complex issues to the relevant team.

• 维护客户互动记录，并根据需要进行跟进
  Maintain detailed records of customer interactions and follow up as required.

• 通过反馈流程和程序，协助团队持续改进
  Participate in continuous improvement by providing feedback on processes and procedures.

• 积极参与团队会议与培训，不断提升技能
  Actively participate in team meetings and training sessions to enhance your skills.

我们在寻找的人才 / What We’re Looking For

• 精通中文及英文，具备良好的沟通能力
  Proficient in Mandarin and English to effectively communicate with Mandarin-speaking clients and handle English-based communications as required.

• 有客户服务或呼叫中心工作经验者优先（欢迎无经验申请）
  Previous customer service or call center experience preferred (fresh graduates welcome).

• 具备良好的问题解决与批判性思维能力
  Strong problem-solving and critical thinking abilities.

• 热衷于提供卓越客户体验，并真诚帮助他人
  Commitment to delivering exceptional customer service with a genuine desire to help others.

• 能适应快节奏的工作环境，并具备团队合作精神
  Ability to work effectively in a fast-paced environment and adapt to changing priorities.

• 学历要求：SPM, UEC, O-Level 或以上
  Minimum qualification: SPM, UEC, O-Level or higher.

• 工作时间：24/7 轮班制 – 每周工作 5 天
  Work schedule: 24/7 shift rotation – 5 working days per week.

我们提供的福利 / What We Offer

• 竞争力薪资 / Competitive Salary

• 综合医疗与牙科保险 / Comprehensive medical & dental coverage

• 优厚的年假与病假 / Generous annual and sick leave entitlements

• 职业晋升与培训机会 / Career advancement and skills training opportunities

• 协作与支持的团队文化 / Collaborative and supportive team culture

• 现代化办公环境 / Modern and well-equipped office facilities

• EPF, SOCSO

• 企业员工优惠 / Corporate discounts

✨ 在 IGT Solutions，我们相信员工是成功的核心。加入我们，您不仅能收获一份工作，更能收获成长与发展的平台。
✨ At IGT Solutions, we believe our people are the core of our success. Join us for not just a job, but a platform for growth and career development.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non‑discriminatory environment free from intimidation, harassment or bias based upon these grounds.