Mandarin Customer Service Executive (Dec Intake)

TalentConsult; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruiting company is seeking customer service representatives in Shah Alam, Malaysia. Key responsibilities include interacting with customers via various channels and resolving inquiries. Candidates should be able to communicate in Mandarin and English, with Cantonese as an advantage. The role is open to fresh graduates, offering a supportive environment and competitive benefits including training, leave, and allowances.

Benefits

Annual leave

14 days of paid medical leave

KPI allowance

Paid training

Overtime pay

Qualifications

• Able to converse in both Mandarin and English.
• Cantonese will be an added advantage.
• No experience required, open for fresh graduates.

Responsibilities

• Interact with customers through emails, calls, and chats.
• Listen attentively to customer needs and concerns.
• Resolve complex customer queries via outbound voice contact.
• Maximize rapport with customers through demonstrated empathy.
• Deliver high-level customer service to reduce repeat contacts.

Skills

Mandarin communication

English communication

Cantonese communication

Good written communication

Multitasking ability

Time management

Education

SPM qualifications

Job description

Requirements

• Able to converse in both Mandarin and English
• Cantonese will be an added advantage
• No experience required (Open for FRESH GRADUATES!)
• Good written and verbal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Able to work during public holidays
• Possess at least SPM qualifications
• Experienced in the Customer Service industry and the call center is entitled to salary negotiations

Will be Great if You Have

• Experienced in the Customer Service industry and the call center is entitled to salary negotiations

Responsibilities

Working shift: 9 hours including 1 hour break

Off days: 2 days per week

Locations: K-L Sentral / Subang Jaya / Petaling Jaya / Cyberjaya (Reachable by public transport)

Salary packages: Basic + KPI + other allowances (depends on interview performances such as language ability, working experiences, and education levels)

• Interact with customers through different channels such as emails, calls, and chats
• Listen attentively to customer needs and concerns
• Outbound voice contact to resolve more complex or dynamic customer queries
• Demonstrate empathy while maximizing the opportunity to build rapport with the customers
• Deliver a consistently high level of customer service to reduce repeat contacts and escalations
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experiences

Benefits

• Annual leave & 14 days of paid medical leave
• KPI allowance & night shift allowance
• EPF, SOCSO, and medical claims
• Paid training provided
• Overtime pay is provided separately