Mandarin Customer Care Specialist – Flexible Shifts & Perks

Devloit Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Kuala Lumpur is looking for individuals skilled in Mandarin to handle customer inquiries through emails, chat, and calls. Ideal candidates should possess strong communication and problem-solving skills, with the ability to work under pressure. The job requires flexibility to work in rotational shifts, including nights and weekends. Beneficial perks include medical insurance and a performance bonus. Fresh graduates are welcome to apply.

Benefits

Annual Leave

EPF / SOCSO / PCB

Medical Insurance

Performance Bonus

Allowance Provided

5 Working Days

Qualifications

• Proficiency in Mandarin (spoken, read and written) is essential.
• Previous experience in customer service or call center environment is an advantage.
• Ability to work under pressure and handle multiple tasks.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call.
• Provide accurate information and solutions to customers.
• Resolve customer concerns effectively while maintaining empathy.

Skills

Proficiency in Mandarin

Strong communication skills

Problem-solving skills

Job description

A customer service company in Kuala Lumpur is looking for individuals skilled in Mandarin to handle customer inquiries through emails, chat, and calls. Ideal candidates should possess strong communication and problem-solving skills, with the ability to work under pressure. The job requires flexibility to work in rotational shifts, including nights and weekends. Beneficial perks include medical insurance and a performance bonus. Fresh graduates are welcome to apply.