Mandarin CSR: Short-Term WFH with Relocation

TP MALAYSIA; Johor; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service company is seeking a Mandarin Customer Service Representative for a short-term work-from-home position, transitioning to an on-site role in Johor by 2026. Candidates should be fluent in Mandarin and possess strong communication skills. This role involves assisting customers via various channels, resolving inquiries effectively, and maintaining a positive customer experience. A competitive salary with various allowances and career advancement opportunities are offered.

Benefits

Medical Coverage

Monthly Allowances

Employee Lifestyle Benefits

Comprehensive on-the-job training

Qualifications

• Prior customer service or call centre experience is an advantage; fresh graduates are encouraged to apply.
• Ability to work rotational shifts (5-day work week, no night shift), including weekends and public holidays.
• Willingness to relocate to Johor in March or May 2026.

Responsibilities

• Respond to customer inquiries via email, chat, and phone calls in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns with empathy, patience, and professionalism.
• Record and update customer interactions accurately in the system.
• Escalate complex issues to the appropriate teams when necessary.
• Collaborate with team members and supervisors to meet performance targets and service level agreements.
• Maintain a positive, customer-centric attitude at all times.

Skills

Fluent proficiency in Mandarin (spoken & written)

Strong communication and problem-solving skills

Job description

A leading customer service company is seeking a Mandarin Customer Service Representative for a short-term work-from-home position, transitioning to an on-site role in Johor by 2026. Candidates should be fluent in Mandarin and possess strong communication skills. This role involves assisting customers via various channels, resolving inquiries effectively, and maintaining a positive customer experience. A competitive salary with various allowances and career advancement opportunities are offered.