Manager - Sr Officer, Corp eServices Operations, Cash Mgt Ops

UOB Innovation Hub 2 Sdn Bhd; Kuala Lumpur; On-site; MYR 46,000 - 60,000; Full time

Job summary

A leading banking institution in Kuala Lumpur is seeking an individual to ensure accurate processing of registration and maintenance requests while meeting established SLAs and KPIs. Ideal candidates should possess a Bachelor's degree or Diploma, along with at least 2 years of relevant experience. Strong analytical, problem-solving, and communication skills are essential, and proficiency in MS applications is required. The role offers opportunities for team management and continuous operational improvement.

Qualifications

• At least 2 years of relevant experience. Fresh graduates welcome.
• Proven skills in supervising and motivating a team.
• Ability to work independently and as a team player.

Responsibilities

• Process registration and maintenance requests accurately.
• Ensure all SLAs and KPIs are met consistently.
• Participate in BCP/DRP testing in line with Group requirements.
• Manage and train junior and new staff effectively.

Skills

Meticulous and diligent with an eye for detail

Ability to multitask and manage competing priorities

Good analytical and problem-solving skills

Good communication and interpersonal skills

Proficient in MS applications

Education

Bachelor’s degree or Diploma

Tools

Excel VBA

Macros

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Responsibilities

• Process form registration and maintenance requests with accuracy and within/ above established SLA in compliance with regulatory laws, internal policy and procedures.
• Ensure all SLA’s / KPI’s as agreed with the Singapore, subsidiaries and branches are duly met and active steps taken to ensure consistency in delivery.
• Ensure all controls – Start of day, intraday and End of day are meticulously followed, and evidence kept of the same.
• Maintain a high standard of operations control and compliance to always protect the Group’s and Clients’ interests.
• Ensure escalations are raised to the Team Head in Malaysia Hub and to the Singapore team on a timely basis, as required.
• Ensure all operational processes are always ‘audit worthy’ and will pass scrutiny of the various 1st, 2nd and 3rd lines of defence teams.
• Ensure error rate is within pre‑agreed acceptable thresholds. Drive the team towards continuous operational excellence – inculcate an environment of “Zero defects in processing” and “Do it the right the first time. Everytime” within the team.
• Continuously review operational processes to identify opportunities to “Eliminate / Simplify / Automate” (ESA). Discuss with Singapore team and implement accordingly.
• BCP / DRP – ensure full alignment with the Group’s BCP requirements to ensure continuity of services. Participate in BCP / DRP testing in line with Group requirements.
• Participate in projects and discussions with the Singapore team, as required.
• Assist with queries/escalation from other functions ( Middle Office, Relationship Managers, subsidiary, Branches ) to deliver quality service that exceeds customers’ expectations.
• Manage and train Junior and New staff to align their contribution to the team’s common goals.
• Timely preparation of reports for Team Lead’s Review.
• Provide support in ad‑hoc project and tasks as directed by supervisor and Department Head.

Job Requirements

• Bachelor’s degree or Diploma holder.
• At least 2 years of relevant experience. Fresh graduates with no prior experience are welcome to apply.
• Meticulous and diligent with an eye‑for‑details.
• Sound judgement and initiative.
• Ability to multitask, manage competing priorities and work under tight deadlines in a fast‑paced environment.
• Proven skills in supervising and motivating a team.
• Good analytical and problem‑solving skills with the ability to come out with innovative solutions.
• Ability to work independently with minimal supervision and as a team player.
• Good stakeholder management.
• Good communication (written and oral) and interpersonal skills.
• Proficient computer skills – suite of MS applications. Those with working experience with Excel VBA, Macros will have an added advantage.