Manager, Platform Systems & Operations Integration

Grab; Petaling Jaya; On-site; MYR 85,000 - 115,000; Full time

Job summary

A leading superapp company in Petaling Jaya is looking for a Manager, Platform Systems & Operations Integration. This role requires managing technical systems for e-commerce operations, collaborating with Business and Tech teams to optimise performances, and utilizing data analytics for improved system behaviour. The ideal candidate should have 5–8 years of experience in product management and technical operations, with strong skills in SQL and various retail technologies, such as WMS and ERP systems.

Benefits

Term Life Insurance

Medical Insurance

Parental leave

Birthday leave

Volunteering leave

Flexible work arrangements

Qualifications

• 5–8 years' experience in product management or e-commerce systems.
• Hands-on experience with retail tech such as WMS, IMS, OMS, and ERP configurations.
• Familiarity with coding/scripting, API flows, logs, and JSON schemas.

Responsibilities

• Design, integrate, and optimise technical systems for e-commerce operations.
• Work closely with Business and Tech teams to align product requirements.
• Develop dashboards and tools to monitor system health and performance.

Skills

Product management

E-commerce systems

Platform integrations

Technical operations

Fulfilment technology

SQL

Data analytics

Tools

WMS

IMS

OMS

ERP

Python

JavaScript

Job description

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle‑free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to know our Team:

The Strategy & Projects (S&P) team works with stakeholders across all business functions in Grab to drive continuous improvements and lead special projects which would contribute to overall growth of the business. The team is responsible to generate business insights, propose data‑driven strategic initiatives and lead large cross‑functional projects to grow the business across Mobility, Deliveries ( GrabFood, GrabMart, GrabExpress) & Groceries (Jaya Grocer & Everrise).

Get to know the Role: The Manager, Platform Systems & Operations Integration will be responsible for designing, integrating, and optimising the technical systems that underpin our end‑to‑end e‑commerce operations. This is a highly technical, cross‑functional role that bridges Product, Tech, Operations, and Strategy and requires someone who can translate operational requirements into scalable product builds, system logic, analytics, and automation.

The ideal candidate has hands‑on experience with e‑commerce platforms and understands how WMS, IMS, OMS, ERP, and fulfilment/delivery systems interact. Beyond system configuration, you are expected to use data, logic, and automation to build workflows that scale. You must be able to:

• Work closely and proactively with Business and Tech teams to align product requirements, system behaviour & API flows with operational needs
• Build and integrate the core retail systems required to run a multi‑category e‑commerce business
• Design automation frameworks that remove manual steps, strengthen controls, and create operational leverage
• Use analytics and light coding (SQL, Python, scripting) to diagnose issues, validate assumptions, and optimise system behaviour
• Break down ambiguous system or operational issues into structured, data‑driven solutions

Scope Includes:

• Partnering with Product & Engineering: Work closely with Product and Engineering to translate operational needs into product requirements, system specifications, logic rules, and integration requirements.
• Retail Systems Architecture & Integration: Lead the configuration and integration of core e‑commerce systems such as WMS, IMS, OMS, ERP, routing/dispatch tools, and the e‑commerce platform.
• Automation & Technical Enablement: Build automation to eliminate manual steps and improve operational reliability. Use scripting or low‑code tools to develop micro‑workflows, alerts, and system checks. Continuously identify opportunities to streamline processes and reduce operational complexity through automation.
• Data Analytics, Monitoring & Diagnostics: Develop dashboards and analytical tools to monitor system health, routing performance, inventory accuracy, and fulfilment KPIs. Use SQL, logs, and workflow traces to diagnose issues and deliver data‑driven recommendations that improve system stability and operational efficiency.

Qualifications

What Essential Skills You Will Need

A strong candidate should have the following :-

• 5–8 years' experience in product management, e‑commerce systems, platform integrations, technical operations, or fulfilment technology.
• Hands‑on experience with retail tech such as WMS, IMS, OMS and ERP configurations
• Technical capabilities - familiarity with coding/scripting (Python, JavaScript), API flows, logs, payloads, and JSON schemas.
• Strong proficiency in SQL and ability to build analytical models or dashboards.
• Proven ability to translate operational workflows into structured system logic and decision rules.
• Experience driving systems integration, UAT, and end‑to‑end operational testing.
• Excellent logical reasoning and problem‑solving skills: able to structure ambiguous technical/operational problems into solvable components.
• Strong cross‑functional communication skills, especially with Product and Engineering teams.

Additional Information

Life at Grab

We care about your well‑being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love‑all‑Serve‑all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.