Manager Operation (Customer Engagement Centre)

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading call center solutions provider in Kuala Lumpur is seeking a Project Manager to lead projects and manage call center operations. The successful candidate will oversee teams, ensuring efficiency and positive outcomes. With a required degree and experience in project management and call center environments, candidates should also demonstrate strong leadership and communication skills. The role offers an attractive salary range of RM10,000 to RM12,000 plus bonuses and benefits including medical coverage and annual leave.

Benefits

Attractive salary

Performance-related bonus

Annual leave

Medical leave

Medical and hospitalization coverage

Qualifications

• Proven experience in project management.
• Extensive experience in a call centre environment.
• Strong people management skills with a track record of leading teams.

Responsibilities

• Lead and manage projects to ensure timely delivery and successful outcomes.
• Oversee call centre operations, ensuring effective service delivery.
• Manage and mentor team members, fostering a positive work environment.

Skills

Leadership traits

Excellent communication skills

Problem-solving skills

People management skills

Presentation skills

Willingness to learn

Education

Degree or Diploma

Job description

Job Description

The Responsibilities of the Role:

• Lead and manage projects to ensure timely delivery and successful outcomes.
• Oversee call centre operations, ensuring efficient and effective service delivery.
• Manage and mentor team members, fostering a positive and productive work environment.
• Develop and deliver presentations to various stakeholders, clearly communicating project progress and outcomes.
• Collaborate with cross‑functional teams to achieve organizational goals.

Skill Requirements:

• Degree, Diploma, or an equivalent professional qualification.
• A high degree of integrity and professionalism with leadership traits.
• Proven experience in project management.
• Extensive experience in a call centre environment.
• Strong people management skills, with a track record of leading and developing teams.
• Excellent communication and presentation skills.
• Proficiency in Mandarin is an added advantage.
• Display excellent communication, problem‑solving and people skills.
• Display willingness to learn/fast learner.
• Must be independent, self‑motivated, show initiative and a strong sense of ownership/responsibility.

The Package :

• Attractive Salary (RM10,000 – RM12,000).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.

Experience Required :

• Mid‑Senior Level

Location :

• Kuala Lumpur, WP, Malaysia.

Employment Type :

• Full Time.