Manager, NOC & Support

SACOFA Sdn Bhd.; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications provider in Sarawak is seeking an experienced Manager, NOC & Support to ensure high network availability and performance. The ideal candidate has a relevant Bachelor's degree and a minimum of 10 years in network operations management. This role involves leading NOC operations, managing incidents, and mentoring staff while ensuring compliance with telecommunications regulations. Competitive salary and professional development opportunities are offered.

Benefits

Collaborative work environment

Opportunities for career growth

Exposure to advanced network technologies

Competitive salary and benefits package

Qualifications

• Minimum 10 years of relevant experience in Network or Service Operations Centre management.
• Proven leadership and team management skills within NOC environments.
• Strong knowledge of incident management and service recovery processes.

Responsibilities

• Lead daily Network Operation Centre (NOC) operations to ensure optimal network performance.
• Manage network surveillance, fault detection, and incident response processes.
• Mentor and develop NOC engineers to enhance teamwork and technical capability.

Skills

Leadership

Network monitoring

Incident management

Problem-solving

Communication

Education

Bachelor’s degree in Telecommunications, Electrical Engineering, or related field

Job description

We’re looking for an experienced Manager, NOC & Support to lead our team in ensuring high network availability, performance, and reliability. This role focuses on proactive monitoring, quick fault resolution, and continuous service improvement to support our mission of delivering seamless connectivity across Sarawak.

What You’ll Be Doing

Lead daily Network Operation Centre (NOC) operations to ensure optimal network performance and uptime.

Manage network surveillance, fault detection, and incident response processes.

Drive team performance to meet MTTR (Mean Time to Restore) and SLA targets.

Ensure effective communication and support for internal teams and customers.

Collaborate with technical, regulatory, and service teams to maintain operational excellence.

Improve SOPs and implement best practices for network monitoring and service restoration.

Mentor and develop NOC engineers to enhance technical capability and teamwork.

Ensure compliance with regulatory and safety requirements for telecommunications operations.

What We’re Looking For

Bachelor’s degree in Telecommunications, Electrical Engineering, or a related field (Master’s is an advantage).

Minimum 10 years of relevant experience in Network or Service Operations Centre management.

Proven leadership and team management skills within NOC environments.

Strong knowledge of network monitoring tools, incident management, and service recovery processes.

Familiar with SLAs, performance reporting, and customer service standards.

Good understanding of telecommunications regulatory compliance in Malaysia.

Excellent communication, analytical, and problem‑solving skills.

What We Offer

A collaborative and innovative work environment in the telecommunications sector.

Opportunities for career growth and continuous professional development.

Exposure to advanced network technologies and operational systems.

Competitive salary and comprehensive benefits package.

Application Process

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a manager / team lead?
• How many years' experience do you have as a Network Operations Centre Lead?
• How many years' experience do you have as a Network Operations Centre Staff?

SACOFA SDN BHD (552905 - P) is the leading telecommunication infrastructure provider in Sarawak.

Incorporated on 11 July 2001, SACOFA's primary objective is to promote common sharing of telecommunication infrastructures amongst operators enabling speedy and cost effective service roll-out throughout Sarawak.