Manager Merchant Risk

NTT DATA Payment Services Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading payment services company is seeking a Risk Manager in Kuala Lumpur to oversee chargeback, refund, fraud, and underwriting functions. The ideal candidate will have a Bachelor's degree in Risk Management or a related field, with at least 8 years of relevant experience, including 5 years in management roles. Key responsibilities include implementing merchant risk policies, advising senior leadership, and monitoring merchant portfolios. The role offers a significant opportunity to influence risk management strategies and operational improvements.

Qualifications

• Minimum 8 years of experience in risk-related roles, with 5 years in management.
• Expertise in card payment dispute resolution and merchant onboarding.
• Knowledge of KYC practices and AML/CFT regulations.

Responsibilities

• Oversee chargeback, refund, fraud, and underwriting functions.
• Ensure implementation of merchant risk policies and operations aligned with regulations.
• Monitor health of the merchant portfolio and prepare risk reports.
• Advise senior leadership on merchant risk issues and initiatives.
• Identify and implement process improvements for operational excellence.

Skills

Risk evaluation

Fraud detection

Client relationship management

Education

Bachelor's Degree in Risk Management or related field

Job description

Responsibilities

• Oversee the chargeback, refund, fraud, and underwriting functions, managing team performance, workflows, and development to ensure operational efficiency.
• Ensure merchant risk policies are effectively implemented, regularly reviewed, and aligned with group standards and regulatory requirements.
• Supervise risk system functionalities, drive improvements based on business needs, and ensure proper controls, including collateral handling and reconciliation.
• Monitor the overall health of the merchant portfolio, prepare regular exposure and risk reports, and highlight key trends to internal and Group-level stakeholders.
• Act as a subject matter expert by advising the Group CRO, CEO, and senior leadership on merchant risk issues and strategic initiatives.
• Build and maintain strong relationships with acquiring banks, card schemes, and regulators to stay current with industry updates and compliance expectations.
• Continuously identify and implement process improvements to support business scalability, operational excellence, and enhanced risk evaluation frameworks.

Requirements

• Possess a Bachelor\'s Degree in Risk Management, Banking & Finance, Business Administration, Economics or a related field.
• Possess at least 8 years of experience in risk-related roles, including a minimum of 5 years in a relevant management position, preferably in a financial institution or payment industry-related organization.
• Demonstrated expertise in card payment dispute resolution, transactional fraud detection, merchant risk evaluation, merchant onboarding, and customer due diligence (CDD).
• Strong knowledge of Know Your Customer (KYC) practices and regulatory requirements in Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT).
• Familiarity with the credit and debit card ecosystem, and hands-on experience interacting with merchants, acquirers, and financial institutions.
• Demonstrated ability to interpret and consolidate complex business information to identify and mitigate risk issues.

DatePosted: 29 Jan 2026

Equal Opportunity

We are an Equal Opportunity Employer. Our recruitment philosophy is to recruit people with whom we can build a strong, mutually beneficial and lasting relationship. We welcome applicants from all backgrounds and identities, irrespective of race, religion, gender or disability.