Manager IT Infrastructure and End-User Support

Sistem Penyuraian Trafik KL Barat Sdn Bhd; Selangor; On-site; MYR 120,000 - 160,000; Full time

Job summary

An IT services company in Malaysia is seeking a Manager for IT Infrastructure and End-User Support. This role involves leading a team, overseeing IT systems, and driving digital transformation initiatives. The ideal candidate will have over 10 years of experience and a Bachelor's degree in Computer Science or IT. Strong leadership, technical expertise, and effective communication skills in English and Malay are essential for success in this position. The company promotes a commitment to compliance and continuous improvement.

Qualifications

• Bachelor Degree or equivalent in Computer Science / Information Technology.
• At least 10 years of related working experience.
• Good communication skills in English and Malay, both spoken and written.

Responsibilities

• Lead the IT Infrastructure and End-User Support team.
• Implement IT strategies aligned with business objectives.
• Manage IT infrastructure including servers, networks, and cloud platforms.
• Supervise IT service desk and end-user support.
• Ensure compliance with regulations and standards.
• Lead vendor contracts and relationships.
• Develop and manage budgets and resources.

Skills

Leadership

Technical Expertise

Communication

Financial Acumen

Problem Solving

Customer Focus

Adaptability

Ethical Leadership

Education

Bachelor Degree in Computer Science / Information Technology

Job description

Manager, IT Infrastructure and End-User Support

Lead the IT Infrastructure and End-User Support team within the Group Information Technology Department. Oversee all aspects of IT systems, infrastructure, and end-user support, ensuring performance, security, and reliability. Drive digital transformation initiatives aligned with company strategy, and manage compliance, risk, and vendor relationships.

Main Responsibilities

• Provide leadership and direction for IT Infrastructure and End-User Support activities.
• Implement IT strategies aligned with business objectives and digital transformation goals.
• Manage IT infrastructure including servers, networks, cloud platforms, and cybersecurity.
• Supervise IT service desk and end-user support, ensuring timely issue resolution.
• Ensure compliance with relevant regulations and standards (e.g., ISO 27001, ITIL, PDPA Malaysia).
• Lead and manage vendor contracts and relationships.
• Develop and manage budgets and resources efficiently.
• Promote continuous improvement, user training, and adoption of new technologies.
• Leadership: Proven ability to lead and develop IT teams.
• Technical Expertise: Strong knowledge of IT systems, infrastructure, and support.
• Communication: Excellent verbal and written skills.
• Financial Acumen: Ability to manage budgets and optimize costs.
• Problem Solving: Strong analytical and solution-oriented skills.
• Customer Focus: Commitment to excellent service and stakeholder relationships.
• Adaptability: Flexible and proactive approach to new technologies and change.
• Ethical Leadership: High integrity and commitment to compliance.

Job Requirement:

• Candidate should possess a Bachelor Degree or equivalent in Computer Science / Information Technology.
• Preferably at least 10 years of related working experience.
• Good communication skills in English, Malay language for both spoken and written.