Manager II Global Contact Centre Tech

Michael Page; Kuala Lumpur; On-site; MYR 117,000 - 143,000; Full time

Job summary

A leading recruitment agency is looking for a Manager II Global Contact Centre Tech in Kuala Lumpur, Malaysia. This role involves overseeing the implementation of contact center technology solutions while collaborating with cross-functional teams to enhance operational efficiency. Candidates should possess strong knowledge of contact center technology and have a background in healthcare. The position offers a competitive salary of MYR 117,000 to MYR 143,000 per year along with permanent employment and opportunities for professional growth.

Benefits

Competitive salary

Permanent employment

Opportunities for career growth

Exposure to innovative technology

Qualifications

• Strong knowledge of contact centre technology and methodologies.
• Expertise in contact centre operations with a focus on technical solutions.
• Background in the healthcare industry is advantageous.

Responsibilities

• Oversee the implementation and optimization of contact center technology solutions.
• Monitor and analyze system performance, addressing any technical challenges proactively.
• Drive continuous improvement initiatives within contact center operations.

Skills

Contact centre technology knowledge

Problem-solving skills

Communication skills

Collaboration experience

Attention to detail

Job description

Responsibilities

• Oversee the implementation and optimization of contact center technology solutions.
• Collaborate with cross‑functional teams to align technology strategies with business goals.
• Ensure seamless integration of contact center systems with existing platforms.
• Monitor and analyze system performance, addressing any technical challenges proactively.
• Provide technical guidance and leadership to support operational excellence.
• Develop and maintain documentation for systems and processes.
• Partner with vendors to manage and enhance technology solutions.
• Drive continuous improvement initiatives within contact center operations.

Candidate Profile

A successful Manager II Global Contact Centre Tech should have:

• Strong knowledge of contact centre technology and methodologies.
• Expertise in contact centre operations with a focus on technical solutions.
• Exceptional problem‑solving and attention to detail.
• Excellent verbal and written communication skills for technical and non‑technical audiences.
• A background in the healthcare industry is advantageous.
• Proven experience in collaborating with cross‑functional teams.

Our client is a large organization within the healthcare industry, dedicated to improving lives through cutting‑edge solutions. With a strong presence globally, they focus on leveraging technology to enhance customer experiences and operational efficiency.

Benefits

• Competitive salary in the range of MYR 117,000 to MYR 143,000 annually.
• Permanent employment with a globally recognised healthcare organisation.
• Opportunities for career growth and professional development.
• Exposure to innovative technology solutions in a contact centre environment.

If you are passionate about technology and healthcare, and you’re ready to make an impact, we encourage you to apply for this exciting role today.