Manager, General Affairs

Zuspresso (M) Sdn Bhd; Shah Alam; On-site; MYR 120,000 - 150,000; Full time

Job summary

A corporate entity based in Shah Alam, Malaysia, is seeking an experienced leader in General Affairs and Facilities Management. The role involves overseeing operations, ensuring compliance with safety regulations, managing vendors, and driving strategic improvements. Ideal candidates will have over 8 years of relevant experience, strong leadership skills, and the ability to enhance workplace effectiveness. This position demands a Bachelor's degree in a related field and a deep understanding of OSH regulations.

Qualifications

• Minimum 8 years’ experience in General Affairs, Facilities, or Corporate Services.
• At least 3 years in a managerial role.
• Strong knowledge of Malaysian OSH regulations.

Responsibilities

• Lead and oversee OSH programs in compliance with DOSH, OSHA 1994, and BOMBA requirements.
• Manage vendors and ensure cost control and quality service.
• Provide leadership, coaching, and development to the team.

Skills

Leadership

Communication

Stakeholder management

Project management

Process improvement

OSH governance

Education

Bachelor’s Degree in Business Administration, Facilities Management, OSH, or related field

SHO certification or risk management certification

Tools

Lark

Job description

Lead and oversee all General Affairs operations including corporate secretarial functions, facilities Management, and workspace safety & health (OSH) across Malaysia and Singapore to ensure a compliant, efficient, and well-functioning workplace, while driving strategic improvements, work space planning, and administrative excellence that support the company’s growth and corporate culture.

Position Responsibilities

General Affairs & Facilities Management (FM)

• Lead large-scale and ad-hoc office setup and infrastructure projects, including new office establishment, space planning, furnishing, and workplace design in collaboration with Branding, Design & Build.
• Oversee facilities, maintenance, and office operations across all locations.
• Manage vendors (cleaning, security, maintenance, renovation) and ensure cost control, service quality, and SLA compliance.
• Oversee asset management, renovations, relocations, and space optimisation.
• Review and approve GA-related proposals, contracts, and expenditures in line with policies and budgets.
• Develop and improve SOPs, systems, and Lark-based workflows to enhance efficiency, governance, and accountability.
Drive continuous improvement to enhance workplace experience and corporate image.

Corporate & Culture Support (CC)

• Oversee company secretarial matters for Malaysia and Singapore entities, including new company setup, structural changes, and coordination with appointed company secretaries.
• Oversee corporate support functions such as: Reception, Corporate drivers, Office administration support.
• Ensure professional front-facing corporate image and service standards.
• Support internal culture initiatives, employee engagement activities, and company events in collaboration with different departments and or other pillars within People & Culture.

Occupational Safety & Health (OSH)

• Lead and oversee OSH programs in compliance with DOSH, OSHA 1994, and BOMBA requirements.
• Act as OSH governance owner, reviewing incidents and ensuring corrective actions are implemented.
• Ensure regular safety inspections, HIRARC, ergonomic assessments, audits, and emergency drills.
• Advise management on safety risks and improvement opportunities.
• Ensure proper documentation, reporting, and liaison with authorities when required.

Other Job Responsibilities

• Provide leadership, coaching, and development to the team through structured through structured performance management.
• Collaborate with Legal, Branding, ESG, and cross-functional teams on compliance and corporate identity.
• Act as the main representative for GA and OSH functions during internal management meetings and cross-functional projects.
• Ensure comprehensive documentation and reporting for GA and OSH matters are well-maintained for audits and internal reviews.
• Promote a safe, engaging, and compliant work environment that reflects ZUS Coffee’s values and operational excellence.
• Prepare budgets, forecasts, and cost optimisation plans for GA & Safety functions.
• Prepare management reports, dashboards, and risk updates.
• Act as key advisor to management on workplace safety, facilities risks, and operational readiness.

Qualification and Experience

• Bachelor’s Degree in Business Administration, Facilities Management, OSH, or related field.
• SHO certification (DOSH-registered) or risk management certification is an advantage.
• Minimum 8 years’ experience in General Affairs, Facilities, or Corporate Services.
• At least 3 years in a managerial role.
• Proven experience managing multi-site operations, vendors, and OSH governance.
• Exposure to ESG/CSR initiatives is an advantage.
• Strong knowledge of Malaysian OSH regulations.
• Solid facilities and project management capabilities.
• Strong leadership, stakeholder management, and communication skills.
• Process improvement and digital system implementation mindset (e.g. Lark).
• Able to balance compliance, cost efficiency, and operational effectiveness.