MANAGER, COMMERCIAL TRAINING & SALES ENABLEMENT

CTOS; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading credit reporting agency in Malaysia seeks a Manager for Commercial Training & Sales Enablement. In this role, you will develop and execute comprehensive training programs for the sales team, enhancing their engagement with customers to drive revenue growth. Ideal candidates will have at least 5 years of experience, with a background in training environments and strong communication skills across diverse audiences. This position provides opportunities to shape the sales approach and improve business outcomes.

Qualifications

• Minimum 5+ years total working experience, with at least 2 years in a training environment.
• Ability to translate complex concepts into actionable training content.
• Strong documentation and detail orientation skills.

Responsibilities

• Develop and implement strategic training plans for onboarding new sales personnel.
• Design and deliver training tailored to sales roles including BDO and channel/resellers.
• Evaluate training program effectiveness through metrics and feedback.

Skills

Sales processes understanding

Presentation skills

Communication skills in English

Detail orientation

Problem-solving skills

Training and coaching

Education

Degree or equivalent qualification

HRD Corp. certified trainer

Tools

MS Word

MS Excel

PowerPoint

Microsoft Teams

Job description

Manager, Commercial Training & Sales Enablement

We are Malaysia’s leading Credit Reporting Agency (CRA) and we are aggressively expanding our business, and looking for dynamic, driven and motivated individuals to join our team. Our Direct-To-Consumer segment (D2C), is one of our fastest growing product areas in the market, with an abundance of expansion plans and innovative ideas on hand.

Role Overview

The role will be responsible for developing and executing comprehensive training programs, collaterals and documentation related to B2B sales/solutions that empower our sales team to effectively engage with our customers, drive revenue growth, and achieve organization goals. The Commercial Training & Sales Enablement Manager will work closely with the Commercial Strategy, Partnership and Innovation team to support all sales initiatives to drive customer acquisition (both internal and external including channel, digital and partnership and customers training program to provide improve our retention, ARPU and customer satisfaction.

Key Responsibilities

• Develop and implement a strategic training plan to onboard new sales team members, sales channel, and partnership team, and continuously enhance the skills and knowledge of existing team members.
• Design, deliver and facilitate engaging training sessions, workshops and materials tailored to the needs of various sales roles including BDO, channel/resellers, Tele-marketing, solution sales and customers by segments.
• Conduct programmatic customers training online and a combination of face-to-face for high ARPU customers to ensure that customers know how to use our product and solution, requiring close engagement with the customer success team.
• Collaborate with sales leadership, subject matter experts (Product Manager and Marketing team) to identify training needs, prioritize learning objectives and develop relevant content and resources.
• Create sales enablement tools and resources, including knowledge portal, sales playbook, product guides and competitive battle cards to support sales process and improve sales effectiveness & competitiveness.
• Evaluate the effectiveness of training programs through metrics and feedback from RSMs, RTL, TL, CSMs and relevant stakeholders, and incorporate relevant insights into our training approach.
• Partner with cross-functional teams, including product management, marketing, HR, customer success and contact center to ensure alignment and consistency in messaging and materials.
• Provide ongoing coaching and support to sales team members, including regional training, role-playing exercises and skill-building activities.
• Partner with legal, pre-sales, analytics and solution team to enable documentation, understanding of solution sales and processes for Commercial & Solution team.

What Does It Take To Be Successful

Qualifications

• Minimum qualification: Degree or equivalent qualification.
• HRD Corp. certified trainer would be added advantage.

Work Experience

• 5+ years total working experience, minimum 2 years in training environment.
• Strong understanding of sales processes, methodologies, and best practices, with the ability to translate complex concepts into practical, actionable training content.
• Excellent presentation and communication skills, with ability to effectively engage and enable a diverse audiences (English, Bahasa Malaysia, and Mandarin).
• Strong documentation and detail-orientation skills.
• Excellent communication skills in both written and verbal form, excellent presentation abilities.
• Ability to communicate complex concepts in a clear and understandable manner.
• Excellent computer skills and highly proficient in the use of MS Word, MS Excel, PowerPoint & Microsoft Teams.
• The candidate for this position will be self-motivated, proactive taking initiative and going beyond his call of duty, helpful and service-oriented, with exceptional problem-solving skills, work comfortably in a cross-functional setting, and with business senior executives. Take accountability.