Manager, Collections/Asset Management (Hire Purchase/Auto Loan)

Toyota Capital Services; Selangor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A top finance company in Malaysia is seeking a Manager for Collections and Asset Management to drive financial performance and enhance customer satisfaction. The candidate will lead a collection team, develop strategies to optimize cash flow, and ensure compliance with regulations. This role offers a competitive salary, performance bonuses, and opportunities for career growth. Ideal candidates will have over 10 years experience in debt collection, including managerial roles, along with strong leadership and analytical skills.

Benefits

Competitive Salary & Performance Bonus

Comprehensive Health Coverage

Dental & Optical Benefits

16% Employer EPF Contribution

Career Growth Opportunities

Positive Work Culture

Qualifications

• Minimum 10 years of experience in the debt collection industry.
• At least 5 years in a managerial or similar leadership role.
• Proven experience leading and managing a collection team.

Responsibilities

• Define vision and align it with financial goals.
• Develop strategies to optimize cash flow.
• Lead initiatives to improve collection efficiency.
• Monitor team performance and provide coaching.

Skills

Leadership capabilities

Strategic thinking

Debt collection expertise

Analytical skills

Education

Bachelor's degree in any field

Job description

Manager, Collections/Asset Management (Hire Purchase/Auto Loan)

Drive Strategy. Lead Performance. Shape the Future of Our Asset & Collections Excellence.

Are you a strategic thinker with strong leadership skills and a passion for optimizing financial performance? Join us and take charge of driving impactful asset management strategies that directly contribute to business growth and customer satisfaction.

Responsibilities

Strategic Leadership

• Define the department’s vision and align it with the organization’s financial goals.
• Develop long-term strategies to optimize cash flow and minimize bad debt.
• Lead initiatives to improve collection efficiency and customer experience.
• Foster a culture of accountability, compliance, and continuous improvement within the team.

Policy and Process Development

• Establish and update credit collection policies in compliance with legal and regulatory standards.
• Design standardized processes for debt recovery, escalation, and dispute resolution.
• Implement risk assessment frameworks to identify and manage high-risk accounts.
• Ensure policies balance financial recovery with maintaining positive client relationships.

Performance Monitoring

• Set KPIs such as collection rates, aging analysis, and recovery timelines.
• Monitor team performance and provide coaching or corrective actions as needed.
• Use analytics and reporting tools to track trends and identify areas for improvement.

Stakeholder Reporting

• Prepare regular reports for senior management on collection performance, outstanding receivables, and risk exposure.
• Communicate insights and recommendations for improving credit policies and cash flow.
• Collaborate with finance, sales, and legal teams to resolve complex cases.
• Act as the primary point of contact for external auditors or regulatory bodies regarding credit collection matters.

Customer Assistance & Restructuring

• Design and manage restructuring or hardship programs.
• Lead and supervise team members responsible for handling inbound calls from distressed customers.
• Oversee the team in offering payment solutions, including payment plans and deferments.

Compliance & Quality Assurance

• Ensure adherence to regulatory and internal policies.
• Monitor call quality, agent behavior, and customer treatment.
• Onboard new hires and conduct regular upskilling and compliance training.

Requirements

• Minimum bachelor’s degree in any field.
• Minimum 10 years and above in debt collection industry with a minimum of 5 years in a managerial or similar leadership role.
• Proven experience leading and managing a collection team.
• Good understanding of Hire Purchase (HP) concepts, processes, regulations, and customer lifecycle.
• Strong background in managing and coordinating with outsourced collection vendors.

Why Join Us?

• Competitive Salary & Performance Bonus – We value your contributions and reward results.
• Comprehensive Health Coverage – Includes GP outpatient, hospitalization, and insurance benefits.
• Dental & Optical Benefits – Stay healthy and confident — we’ve got you covered.
• 16% Employer EPF Contribution – Above the statutory rate — we invest in your future.
• Career Growth Opportunities – Take your career to the next level with us through continuous learning and internal mobility.
• Positive Work Culture – Be part of a supportive team with strong values and collaboration.

📩 Ready to grow your career? Apply now and join our team!